I am not sure anyone would remotely describe me as 'hippy'. Fairly good at my job yes. Not holding my customers in contempt. I guess in some scenarios that could make me a 'hippy'. My analogy wasn't about sensitivity, it was about awareness and respect.
My point was to remember the audience. People are embarrassed when they make mistakes. They can be fearful about admitting to them, which can lead to further mistakes. Especially when they are in an environment that fosters contempt of mockery of such things. People can be acutely aware of when they are dealing with professionals who hold them in contempt and this can have long term consequences. Of course, many people go through life without ever seeing it that way. In the end, perhaps some people just aren't as good or clear with customer interaction as they may think they are and the price they pay is that users don't ask more questions when confused. Steven Peck http://www.blkmtn.org On Thu, Jan 27, 2011 at 3:31 PM, William Robbins <[email protected]>wrote: > Sensitive as always. :) > > > > William J. Robbins > Enterprise Infrastructure Operations > Office of Information Management > Deloitte Touche Tohmatsu Limited > > On Jan 27, 2011, at 18:25, "Gary Slinger" <[email protected]> wrote: > > What a load of hippy crap. What part of "don't use that system" has to be > explained in kindergarten terms to a user? > > They're not "special", they're "idiots". > ------------------------------ > *From: * Steven Peck <[email protected]> > *Date: *Thu, 27 Jan 2011 15:22:28 -0800 > *To: *NT System Admin Issues<[email protected]> > *ReplyTo: * "NT System Admin Issues" < > [email protected]> > *Subject: *Re: Intel developing security 'game-changer' > > We all have our share of special users. Those are interesting stories. > Some of us have our share of educational victories as well. Those that > learn after getting the right information after only one or two bad > experiences. > > For instance, I have this thing in my kitchen that makes things hot (my > wife calls it an oven). If I have a recipe that I follow I can get an > approximation of edible food. Sometimes I get lucky and it's really good, > other times it's merely a lesson in what doesn't work. In the cooking world > I am that 'special user'. Fortunately my wife does not mock me for it, > although I am beginning to suspect a correlation between my attempts to bake > and her loud sighs, I may have to chart the occurrences. > > For our special users (even our general ones), we must remember that people > learn differently and often we must craft our educational message to fit our > users ability to comprehend. Educating people on social engineering is a > rather time consuming task. Lot's to be learned from the advertising fields > in how to present the same overall message in different formats for user > consumption. > > Steven Peck > <http://www.blkmtn.org>http://www.blkmtn.org > > > > On Thu, Jan 27, 2011 at 2:00 PM, Rankin, James R < <[email protected]> > [email protected]> wrote: > >> I had a home user recently showing all the signs of malware. I told him >> not to use his pc till I could look at it. And he went and made a purchase >> with his debit card. Against that sort of idiocy, we admins are doomed to >> fail. >> >> Typed frustratingly slowly on my BlackBerry® wireless device >> ------------------------------ >> *From: * David Lum <[email protected]> >> *Date: *Thu, 27 Jan 2011 13:55:37 -0800 >> *To: *NT System Admin Issues< <[email protected]> >> [email protected]> >> *ReplyTo: * "NT System Admin Issues" <<[email protected]> >> [email protected]> >> *Subject: *RE: Intel developing security 'game-changer' >> >> You mean I’m not supposed to enter my Visa number at a site that will give >> me winning lottery numbers on an animated stripper card that includes a free >> registry and spyware scan and install AntiVirus 2069? >> >> >> >> Who knew? >> >> >> >> Dave >> >> >> >> *From:* Alex Eckelberry [mailto: <[email protected]> >> [email protected]] >> *Sent:* Thursday, January 27, 2011 1:46 PM >> *To:* NT System Admin Issues >> *Subject:* RE: Intel developing security 'game-changer' >> >> >> >> Well, since the vast majority of infections occur because of social >> engineering, I don’t think it will mean much at all. >> >> >> >> An analogy might be DEP, which did make some difference – that was >> something at the kernel. But not a huge difference. >> >> >> >> I would put this in the same pot. >> >> >> >> At the end of the day, your users will still demand downloading their >> favorite crapware, surf porn, and fill out lottery sites online, while >> giving all of these places their credit card numbers. >> >> >> >> Alex >> >> >> >> >> >> *From:* David Lum [mailto: <[email protected]>[email protected]] >> *Sent:* Wednesday, January 26, 2011 1:37 PM >> *To:* NT System Admin Issues >> *Subject:* Intel developing security 'game-changer' >> >> >> >> What say you, Alex, et all. >> >> >> >> >> <http://www.computerworld.com/s/article/9206366/Intel_developing_security_game_changer_?taxonomyId=85> >> http://www.computerworld.com/s/article/9206366/Intel_developing_security_game_changer_?taxonomyId=85 >> >> >> >> Hype? >> >> *David Lum** **// *SYSTEMS ENGINEER >> NORTHWEST EVALUATION ASSOCIATION >> (Desk) 503.548.5229 *// *(Cell) 503.267.9764 >> >> >> >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> >> http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> <http://lyris.sunbelt-software.com/read/my_forums/> >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to <[email protected]> >> [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> >> http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> <http://lyris.sunbelt-software.com/read/my_forums/> >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to <[email protected]> >> [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> >> http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> <http://lyris.sunbelt-software.com/read/my_forums/> >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to <[email protected]> >> [email protected] >> with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> >> http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> <http://lyris.sunbelt-software.com/read/my_forums/> >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to <[email protected]> >> [email protected] >> with the body: unsubscribe ntsysadmin >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> > http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > <http://lyris.sunbelt-software.com/read/my_forums/> > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to <[email protected]> > [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ < <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> > http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > <http://lyris.sunbelt-software.com/read/my_forums/> > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to <[email protected]> > [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
