The "white paper" request tells me that she has "color" as her default paper for tray 1.
On Wed, Mar 2, 2011 at 3:42 PM, David Mazzaccaro < [email protected]> wrote: > Thx > > I just went through all those settings, they appear identical to other > users who are printing fine. > > Seems weird that the problem is only in Word. Any other office app will > print to any tray she tells it to. > > I even deleted the key: HKCU/Software/MS/Office/12/Word > > No go. > > > > Another update: > > When she prints something in word to “tray 1” – the copier says “required > resources are unavailable” – and it wants you to load 8.5 x 11 white paper… > which is exactly what is in that tray. > > It’s like Word isn’t telling the printer that she’s sending 8.5x11 paper to > that tray. > > > > > > > > *From:* Todd Lemmiksoo [mailto:[email protected]] > *Sent:* Wednesday, March 02, 2011 3:53 PM > *To:* NT System Admin Issues > *Subject:* Re: Word 2007 only prints to default tray > > > > Go to printers and right click on the printer. just below the "OPEN" > selection is printing prefs. > > On Wed, Mar 2, 2011 at 2:12 PM, Ray <[email protected]> wrote: > > So it’s related to her id? > > > > There’s some application data under docs/settings, like maybe normal.dot. > > > > *From:* David Mazzaccaro [mailto:[email protected]] > *Sent:* Wednesday, March 02, 2011 12:35 PM > > > *To:* NT System Admin Issues > > *Subject:* Word 2007 only prints to default tray > > > > I have a user who can’t print from Word 2007 to any specific tray on the > printer (other than the default tray). > > Word always goes to the default tray, no matter what tray you tell it to go > to. > > This happens for all Word documents. > > All other office apps are printing properly to any tray you select. > > I checked page setup, and it is selected “default (automatically select)”. > > However, if I log on to her computer as me, I can print from Word to any > tray just fine. > > Any ideas? > > > > > . > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > > -- > T. Todd Lemmiksoo > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > . > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > -- T. Todd Lemmiksoo ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
