On Thu, Mar 24, 2011 at 9:30 AM, Hank . <[email protected]> wrote: > I do that for an unamed ISP provider who greats you with "happy to help you > please describe your problem-" and attempts to guess what you are calling > about by going through an endless dialogue of playing "tips" and asking > questions. The word "cheeseburger" seems to get right through.
"Agent" seems to be the most common serious word used to escape from an IVR. Many also respond to dialing zero repeatedly. I've been told some systems also listen for profanity, on the theory that if you're cursing, you need human attention. I've had mixed results with this. Certainly, if the Microsoft IVR responded to profanity, by now I'd have ended up talking to Bill Gates. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
