This may be solved by now, but another option would be to call Dell on it. I'm sure they log the support calls and if they have a lot of people calling in on this, they might be inclined not to be such dorks about how software is installed on their systems. To this day I have a special batch file I keep on hand for their My Way Web Search bar, as some older versions can't be uninstalled either unless you know the proper path and command line. Another reason why I wipe a new system before using it.
-- Mike Gill -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Wednesday, April 20, 2011 6:16 AM To: NT System Admin Issues Subject: RE: Trend Micro Internet Security 14 Nope...didn't think of that. Thanks. I think I'll try a combination of safe mode, plus the "onboard" PCCCTOOL.exe that is in the "internet security 14" directory. From: Mike Sullivan [mailto:[email protected]] Sent: Tuesday, April 19, 2011 5:55 PM To: NT System Admin Issues Subject: Re: Trend Micro Internet Security 14 Did you try booting to safe mode and then use the diagnostic utility? On Tue, Apr 19, 2011 at 2:47 PM, John Aldrich <[email protected]> wrote: Well, I suppose if Trend can't provide a way to remove their junk, I might have to resort to hacking the registry... dont really like it, but I might have to. :-( From: Shauna Hensala [mailto:[email protected]] Sent: Tuesday, April 19, 2011 5:46 PM To: NT System Admin Issues Subject: RE: Trend Micro Internet Security 14 doesn't matter whether you want to or not - sometimes the answer is not appealing. Shauna Hensala > From: [email protected] > To: [email protected] > Subject: RE: Trend Micro Internet Security 14 > Date: Tue, 19 Apr 2011 17:43:27 -0400 > > Gary, thank you for your concern. I *did* Google the answer and I did > try the "Diagnostic utility" that Trend provides. No luck with either. > The only > other option Trend offers on their website is to hack the registry. I don't > want to, nor do I feel I should have to hack the registry to uninstall > something. > > > > -----Original Message----- > From: Gary Slinger [mailto:[email protected]] > Sent: Tuesday, April 19, 2011 5:39 PM > To: NT System Admin Issues > Subject: Re: Trend Micro Internet Security 14 > > Do you actually do any friggin' work, or is this your posted support > procedure -- "receive problem | forward problem to mailing list | wait > for someone else to resolve problem" ? > > ------Original Message------ > From: John Aldrich > To: NT System Admin Issues > ReplyTo: NT System Admin Issues > Subject: Trend Micro Internet Security 14 > Sent: Apr 19, 2011 17:03 > > I've got a client (daughter-in-law to be of one of our managers) who's > got a > laptop with Trend Micro Internet Security 14 for Dell on it. I'm > trying to load Vipre Home Premium on it, but I want to get rid of > Trend first. The uninstall utility from Trend's website doesn't do > squat. Any ideas on how to > get rid of Trend? It refuses to uninstall from the add/remove programs > and as I say the uninstall utility doesn't do a thing! :( > > Thanks! > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin -- Thank you, Mike Sullivan ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
