https:\\join.me Works well for quick and dirty remote access. <[email protected]> wrote:
Thank you so much! I appreciate the advice. That sounds VERY much like what I need to support my remote sales droids. :D -----Original Message----- From: Tammy Stewart [mailto:[email protected]] Sent: Wednesday, May 04, 2011 5:18 PM To: NT System Admin Issues Subject: RE: Antivirus Center Hehe. Completely understandable. On the teamviewer page> downloads> additional downloads/for the instant customer there's jut the client app rather than the full install. (you would need the full install though) That way they won't see the beg to buy me nag screen at end of session & it is just a single executable that drops a few files in temp so there is nothing for them to have to uninstall. I like the fact I can blank out the user's bright fuchsia desktop background (or other horrible things) so I don't go blind working on PCs. LOL! App is a bit slow to start but connection is decent, has file transfer ability & even a chat applet if you have trouble hearing them over the phone, language barriers, etc. Tammy -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Wednesday, May 04, 2011 5:11 PM To: NT System Admin Issues Subject: RE: Antivirus Center Thanks. I'll have to remember that. I occasionally have to walk a sales rep through something on the phone and we all know how computer literate Sales Droids can be. ;-) -----Original Message----- From: Tammy Stewart [mailto:[email protected]] Sent: Wednesday, May 04, 2011 4:53 PM To: NT System Admin Issues Subject: RE: Antivirus Center TeamViewer has free version as well. Works great. Tammy -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Wednesday, May 04, 2011 4:48 PM To: NT System Admin Issues Subject: RE: Antivirus Center Probably. :D -----Original Message----- From: Martin Blackstone [mailto:[email protected]] Sent: Wednesday, May 04, 2011 4:29 PM To: NT System Admin Issues Subject: RE: Antivirus Center If it was used or refurbished they would buy it. -----Original Message----- From: Sam Cayze [mailto:[email protected]] Sent: Wednesday, May 04, 2011 1:19 PM To: NT System Admin Issues Subject: RE: Antivirus Center LogMeIn is free. Or has a free option. In the very limited cases where I will actually provide tech support, this is the main requirement I have. -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Wednesday, May 04, 2011 2:43 PM To: NT System Admin Issues Subject: RE: Antivirus Center Well, he's already shipping it out, and he's frustrated, I'm frustrated... wish I could get the company to spring for a "logmein" account.. *sigh* -----Original Message----- From: Tammy Stewart [mailto:[email protected]] Sent: Wednesday, May 04, 2011 3:32 PM To: NT System Admin Issues Subject: RE: Antivirus Center No Problem John, Figured autoruns might be easier to walk users through -- You might also be able to remote access the box in safe mode with networking too. (I know shipping costs are deadly) Tammy -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Wednesday, May 04, 2011 3:29 PM To: NT System Admin Issues Subject: RE: Antivirus Center Thanks! Will do! 'Preciate it, Tammy! :D -----Original Message----- From: Tammy Stewart [mailto:[email protected]] Sent: Wednesday, May 04, 2011 3:23 PM To: NT System Admin Issues Subject: RE: Antivirus Center Hi John, Log onto a different account -- that one is normally profile specific. Log off first user though or you risk infecting the next account. If only one account on the machine -- try safe mode admin account or safe mode user account (threat shouldn't run in safe mode) Decent writeup on this one.. http://www.bleepingcomputer.com/virus-removal/remove-antivirus-center Can omit MBAM though if desired. I use "autoruns" from sysinternals -- I LOVE that tool! http://technet.microsoft.com/en-us/sysinternals/bb963902 Once you grab that app & initial scan is done hit the "users" menu at top> choose infected user. Reg path & file path should be there. (either a user run key or runonce under the logon tab in autoruns) Since Rescue didn't nail it -- found samples can be uploaded here: http://www.sunbeltsecurity.com/threat We'll be sure to get it in the defs. Cheers! Tammy -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Wednesday, May 04, 2011 2:56 PM To: NT System Admin Issues Subject: RE: Antivirus Center No, Vipre is NOT installed. User has McAfee AND AVG on there... I know that McAfee gets installed by default with Acrobat Reader and other Adobe products... From: [email protected] [mailto:[email protected]] Sent: Wednesday, May 04, 2011 2:42 PM To: NT System Admin Issues Subject: Re: Antivirus Center If VIPRE is installed, then call! Tammy knows the entire boot process, and she can probably figure out what is loading what. Some bugs disable the task manager, the CLI, and the ability to boot into SafeMode. Note that some of these bugs will scamble the registry, so no applications can run anymore. She has fixed that one as well. -- richard "John Aldrich" <[email protected]> 05/04/2011 01:22 PM Please respond to "NT System Admin Issues" <[email protected]> To "NT System Admin Issues" <[email protected]> Press this button if the "To" is a fax number. Enter in the fax number like 123-456-7890. cc Subject Antivirus Center I just had a remote user infected with “Antivirus Center” fake antivirus. I had him try to run Vipre Rescue, but it didn’t find anything. Any idea why VR didn’t find it? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin Think green. 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