Go to their web site and try to start a chat. I have never been charged for a Dell server support incident (unless HW parts were involved). In fact, I believe it's been less than a year since I needed them on an issue with a PE-2550! -- richard
"John Aldrich" <[email protected]> 05/19/2011 12:37 PM Please respond to "NT System Admin Issues" <[email protected]> To "NT System Admin Issues" <[email protected]> Press this button if the "To" is a fax number. Enter in the fax number like 123-456-7890. cc Subject RE: server locks up Thanks... I was reluctant to contact Dell support as the server is out of warranty... is this going to be a "chargeable" event or will this be free? From: [email protected] [mailto:[email protected]] Sent: Thursday, May 19, 2011 12:35 PM To: NT System Admin Issues Subject: RE: server locks up +1 If you do not yet have DSET up and running, they will link you to the version most appropriate for your server as well. -- RMc "Sam Cayze" <[email protected]> wrote on 05/19/2011 11:31:40 AM: > 1. To confirm it?s not hardware, run the Dell DSET diag test. > 2. Open a ticket with Dell, this is the first thing they will ask for. > > support.dell.com/dset > > > > From: Don Ely [mailto:[email protected]] > Sent: Thursday, May 19, 2011 11:13 AM > To: NT System Admin Issues > Subject: Re: server locks up > > OpenManage never reported on firmware issues in the PERC controllers > either... Didn't keep the server from seizing up... > On Thu, May 19, 2011 at 8:37 AM, John Aldrich <[email protected] > > wrote: > Well, OpenManage reports no problems on any hardware... so I'm > pretty much stuck figuring it has to be something software-related... > > > > > -----Original Message----- > From: techconnect [mailto:[email protected]] > Sent: Thursday, May 19, 2011 11:25 AM > To: NT System Admin Issues > Subject: re: server locks up > > Instead of blindly looking at the problem develop a method.. > > My method if the logs reveal nothing would be > Check the fans and heatsink if ok > Test memory if ok > Test the Harddrives if hardware is ok then you've a software problem. > > Thanks, > Jason > > > I've got a Dell Poweredge 2900 that keeps locking up for no apparent reason > that I can find. Nothing in the event logs...just the logs stop at a certain > point. If I reboot the server on a regular basis (2 or 3 times per week) > it's all good, but I hate to do that. I'd like to find out what's causing > this problem. Any suggestions where to start since there appears to be > nothing in the event logs? > > Server is Windows 2003 and is one of our DCs. > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software. > com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software. > com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software. > com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software. > com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
