ticket number for this then...
Howard
- Sorry, are you asking me or someone else for a ticket number?,..how
should i respond to this statement?
thanks,
Jeff
On 29-Mar-12, at 9:07 AM, Howard Jones wrote:
ticket number for this then...
Howard
----- Forwarded Message -----
From: The Foundry Support <[email protected]>
To: Howard Jones <[email protected]>
Sent: Thursday, 29 March 2012, 16:40
Subject: [Ticket#2012032910000168] [Nuke-users] win [...]
Thank you for contacting us. A new support ticket has been created
with the ID given above, please do not alter this subject line when
replying.
To help us answer your inquiry, please provide the following
information if it was not included in your original email:
* NAME
* COMPANY NAME
* PRODUCT and VERSION (e.g. Nuke 6.3v6, Furnace 4.2v5, CameraTracker
1.0v3 )
* PLUG-IN HOST and VERSION (if applicable - e.g. After Effects CS5)
* OPERATING SYSTEM (e.g. Windows 7, XP 64bit, OS X 10.6.8, Centos
5.4 64bit)
If you are experiencing licensing problems then please send us a
copy of your LICENSE FILE along with the output from the Foundry
License Diagnostics tool (FLD). Please run the FLD on your license
server and client machine if applicable.
You can download the FLD from our website at the bottom of the
following page:
http://www.thefoundry.co.uk/support/licensing/tools/
Thank you for supplying this necessary information.
Also, you can find a list of Frequently Asked Questions on our
website at the following link:
http://www.thefoundry.co.uk/support/faqs/
We will get back to you soon.
--
The Foundry Customer Support
6th Floor, The Communications Building, 48 Leicester Square, London
WC2H 7LT, UK +44 (0)20 7968 6828
618 Hampton Drive, Venice, CA, 90291, USA +1 310 399 4555
Web: www.thefoundry.co.uk
Customer Support: 09:30-18:00 GMT / 08:30 - 17:00 PST
The Foundry Visionmongers Ltd • Registered in England and Wales No:
4642027
You wrote:
> send to support at the foundry (This email is doing that as you
read)
>
> Support please look at below thread and send replies to [email protected]
etc - I'm just the messanger...
>
>
> Howard
>
>
>
> >________________________________
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