That's just the ticket number for the support email.
You dont have to respond at all
Howard
>________________________________
> From: Jeff C <dance...@shaw.ca>
>To: Howard Jones <mrhowardjo...@yahoo.com>; Nuke user discussion
><nuke-users@support.thefoundry.co.uk>
>Sent: Thursday, 29 March 2012, 19:34
>Subject: Re: [Ticket#2012032910000168] [Nuke-users] win [...]
>
>
>ticket number for this then...
>Howard
>- Sorry, are you asking me or someone else for a ticket number?,..how should i
>respond to this statement?
>thanks,
>Jeff
>
>
>
>
>On 29-Mar-12, at 9:07 AM, Howard Jones wrote:
>
>
>ticket number for this then...
>>
>>
>>Howard
>>
>>
>>----- Forwarded Message -----
>>>From: The Foundry Support <supp...@thefoundry.co.uk>
>>>To: Howard Jones <mrhowardjo...@yahoo.com>
>>>Sent: Thursday, 29 March 2012, 16:40
>>>Subject: [Ticket#2012032910000168] [Nuke-users] win [...]
>>>
>>>Thank you for contacting us. A new support ticket has been created with the
>>>ID given above, please do not alter this subject line when replying.
>>>
>>>To help us answer your inquiry, please provide the following information if
>>>it was not included in your original email:
>>>
>>>* NAME
>>>* COMPANY NAME
>>>* PRODUCT and VERSION (e.g. Nuke 6.3v6, Furnace 4.2v5, CameraTracker 1.0v3 )
>>>* PLUG-IN HOST and VERSION (if applicable - e.g. After Effects CS5)
>>>* OPERATING SYSTEM (e.g. Windows 7, XP 64bit, OS X 10.6.8, Centos 5.4 64bit)
>>>
>>>
>>>If you are experiencing licensing problems then please send us a copy of
>>>your LICENSE FILE along with the output from the Foundry License Diagnostics
>>>tool (FLD). Please run the FLD on your license server and client machine if
>>>applicable.
>>>
>>>You can download the FLD from our website at the bottom of the following
>>>page:
>>>http://www.thefoundry.co.uk/support/licensing/tools/
>>>
>>>Thank you for supplying this necessary information.
>>>
>>>
>>>Also, you can find a list of Frequently Asked Questions on our website at
>>>the following link:
>>>http://www.thefoundry.co.uk/support/faqs/
>>>
>>>
>>>We will get back to you soon.
>>>
>>>--
>>>The Foundry Customer Support
>>>6th Floor, The Communications Building, 48 Leicester Square, London WC2H
>>>7LT, UK +44 (0)20 7968 6828
>>>618 Hampton Drive, Venice, CA, 90291, USA +1 310 399 4555
>>>Web: www.thefoundry.co.uk
>>>Customer Support: 09:30-18:00 GMT / 08:30 - 17:00 PST
>>>
>>>The Foundry Visionmongers Ltd • Registered in England and Wales No: 4642027
>>>
>>>
>>>You wrote:
>>>> send to support at the foundry (This email is doing that as you read)
>>>>
>>>> Support please look at below thread and send replies to
>>>> peter.hart...@gmail.com etc - I'm just the messanger...
>>>>
>>>>
>>>> Howard
>>>>
>>>>
>>>>
>>>> >________________________________
>>>
>>>
>>>
>>>_______________________________________________
>>Nuke-users mailing list
>>Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/
>>http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users
>
>
>
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