Thanks!

I think we ran into something similar in the past with the 2012 protocol a 
while back. Let me look into it and follow up.
Feel free to nudge me if I don't respond in a day or two.

(There are others on the list who may know a fix quicker than I, feel free to 
chime in!)


From: Kirk Bocek <[email protected]>
Sent: Tuesday, September 22, 2020 1:38 PM
To: David Zomaya; [email protected]
Subject: Re: [EXTERNAL] [Nut-upsuser] UPS Losing Connection


On 9/22/2020 10:01 AM, David Zomaya wrote:
> Can you send me the serial number (at least 1st 12 characters, see:   
> https://www.tripplite.com/support/identify-products) and lsusb -v output for 
> the UPS?
>
> Thank you,
> David Zomaya
> Tripp Lite
>
Oh cool, someone from Tripplite. Serial number 3021EYOSM886901200.
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