> So I rebooted the host no luck. Then I tried power cycling the UPS. Wow > still not there. Something is really wrong. > > Cycling through the display on the UPS doesn't seem to show any errors. Low-hanging fruit question you probably already ruled out: is the USB cable good? Beyond that, if USB communication on the UPS is completely dead, I'd say definitely contact support. If an RMA is needed, they can help (assuming you are US/Canada based, if not they can direct you to the right place).
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