Thank you guys for your responses.
- The Nut version I have installed (from the Ubuntu repositories) is 2.4.3-1ubuntu3.1.
- The OS is Ubuntu server 10.04 LTS x64 with the 2.6.35-std210-amd64 kernel.
- Driver output:
root@www:/etc/nut# /lib/nut/apcsmart -DDDDD -a rack1ups
Network UPS Tools - APC Smart protocol driver 2.03 (2.4.3)
APC command table version 2.1
   0.000000     send_to_all: SETINFO driver.parameter.port "/dev/ttyS0"
   0.000070     debug level is '5'
   0.000712     send_to_all: SETINFO device.type "ups"
   0.000725     send_to_all: SETINFO driver.version "2.4.3"
   0.000732     send_to_all: SETINFO driver.version.internal "2.03"
   0.000739     send_to_all: SETINFO driver.name "apcsmart"
35.029891 Unable to detect an APC Smart protocol UPS on port /dev/ttyS0
Check the cabling, port name or model name and try again

I'm looking on the NUT website and on Google, but I must be doing something wrong with the USB driver. Here's the error output:

root@www:/etc/nut# /lib/nut/usbhid-ups -a rack1ups
Network UPS Tools - Generic HID driver 0.34 (2.4.3)
USB communication driver 0.31
Can't claim USB device [051d:0003]: could not detach kernel driver from interface 0: Operation not permitted

Here's my ups.conf:
[rack1ups]
  driver = usbhid-ups
  port = auto
#  vendor = "APC.*"
  vendorid=051d
#  product=".*Smart-UPS.*"
  productid=0003
  desc = "Rack 1 UPS"

If this helps, this is the dmesg output when the USB is plugged in...
[ 4042.800563] usb 5-1: New USB device found, idVendor=051d, idProduct=0003
[ 4042.800567] usb 5-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 4042.800570] usb 5-1: Product: Smart-UPS 3000 FW:UPS 06.5 / ID=18
[ 4042.800573] usb 5-1: Manufacturer: American Power Conversion
[ 4042.800575] usb 5-1: SerialNumber: ############
[ 4042.833625] generic-usb 0003:051D:0003.0006: hiddev96,hidraw4: USB HID v1.00 Device [American Power Conversion Smart-UPS 3000 FW:UPS 06.5 / ID=18] on usb-0000:00:1d.0-1/input0

Thanks!

-Zach

On 2/3/2012 3:44 AM, Arnaud Quette wrote:
Zach,

2012/2/3 Zach La Celle<[email protected]>:
We recently had to replace an old APC SmartUPS 3000 with a newer 3000VA (the
2U one).  It has both serial and USB in the back (with an RJ-45 on the end
of the serial cable).

I can't get the apcsmart driver to connect.  I figured it should work the
exact same as the old UPS, with /dev/ttyS0 as the port (I'm using the same
port on the server that the last one was plugged into).  I even tried the
USB driver (usbhid-ups) using the port=auto, but it complained about
unsupported UPS.

Any ideas about connecting this new UPS?
apart from the good advice from George (Ross), we need the following
info to be able to help you (both need root privileges):

- the nut version used,
- the operating system, and version, you're running,
- drivers debug output:
$ /path/to/driver -DDDDD -a<devname>

- and for the USB side:
$ lsusb -v -d051d:<productID>

AFAICT, the serial protocol has changed (and is not published nor
reverse engineered), but USB should work (minus a possible missing
supported productID).

cheers,
Arnaud


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