Stig, international calling makes it fraught. Email me directly and I'll get someone to call you. I take it your call is about fixed line not mobile... My point about the dollar a call and reduced wait times is only about mobile. Calls to fixed line are still free, still a different call centre and still have huge wait times. That problem should be solved in the next few weeks as we bring some new resources into play.
Cheers Paul -------------------------------------------------------------------- This message was sent from my BlackBerry Wireless Handheld from Vodafone ----- Original Message ----- From: [email protected] <[email protected]> To: [email protected] <[email protected]> Sent: Tue Oct 21 17:40:25 2008 Subject: [phpug] Re: Vodafone and their new invoicing policy I am a Vodafone customer. Both NZ broadband and prepay NZ mobile and contract with Vodafone AU. I am currently in Australia. I call Vodafone NZ support and still wait on hold for 40minutes, and pay $20 international call charges for the privilege (last thursday 10am). Not happy and still haven't had the issue resolved. We still cannot get through Paul. It definitely isn't the Vodafone of old. -Stig Brislen, Paul, VF-NZ wrote: > We don't make money off the dollar a call project but we save money and our > customers, the ones that actually DO need to talk to an operator, can get > through instead of sitting on hold for 40 minutes or more. > > That's a win in my book. ----------------------------------------------------------------------------------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001 --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] -~----------~----~----~----~------~----~------~--~---
