Nice try. If you want to comment. Comment on these:
> I was embarrassed having recommended VF to our overseas guests to buy > a VF prepay card when the survey form didn't work and we're told to > pay $1 to get an explanation. > [comment non specific to VF removed] > > Surely VF can waive $1 to someone who just purchased their prepay card > for $35???? > > It is not that impressive. On Tue, Oct 21, 2008 at 5:50 PM, Brislen, Paul, VF-NZ <[EMAIL PROTECTED]> wrote: > What makes you say we have expensive lobile charging? We're in the top half > of the OECD in terms of value. I can provide the link tomorrow if that will > help. > > -------------------------------------------------------------------- > This message was sent from my BlackBerry Wireless Handheld from Vodafone > > ----- Original Message ----- > From: [email protected] <[email protected]> > To: [email protected] <[email protected]> > Sent: Tue Oct 21 17:48:04 2008 > Subject: [phpug] Re: Vodafone and their new invoicing policy > > > I was embarrassed having recommended VF to our overseas guests to buy > a VF prepay card when the survey form didn't work and we're told to > pay $1 to get an explanation. > > As if I wasn't already embarrassed by the high mobile charge in NZ! > > Surely VF can waive $1 to someone who just purchased their prepay card > for $35???? > > It is not that impressive. > > On Tue, Oct 21, 2008 at 5:33 PM, Brislen, Paul, VF-NZ > <[EMAIL PROTECTED]> wrote: >> We don't make money off the dollar a call project but we save money and our >> customers, the ones that actually DO need to talk to an operator, can get >> through instead of sitting on hold for 40 minutes or more. >> >> That's a win in my book. >> >> -------------------------------------------------------------------- >> This message was sent from my BlackBerry Wireless Handheld from Vodafone >> >> ----- Original Message ----- >> From: [email protected] <[email protected]> >> To: [email protected] <[email protected]> >> Sent: Tue Oct 21 17:17:44 2008 >> Subject: [phpug] Re: Vodafone and their new invoicing policy >> >> >> Hi Paul, >> >> Fine excuses but $1 is a winner because it is easy way out and adds >> profit. As if the profit isn't high enough in NZ. >> >> On Tue, Oct 21, 2008 at 4:55 PM, Brislen, Paul, VF-NZ >> <[EMAIL PROTECTED]> wrote: >>> >>> Hi Sid, >>> >>> Prepay customers who want to speak to an operator pay $1/call. I'll >>> happily argue the case for this because the simple matter is that we've >>> reduced calls to the call centre by more than 60%. That means that when >>> you call and you do have to speak to an operator, you can in a timely >>> fashion. We were having people ring up to ask how to turn up the volume >>> on their phone, how to change their ring tones, how to charge up their >>> phone and just for a chat because they were lonely. Most of the services >>> they were calling about could be solved using self service (either >>> online or using the touch tone process on the phone). That all added up >>> to horrendous waiting times for callers who did need a customer rep's >>> help. The $1/call is a winner. >>> >>> We do have an 0800 number - 0800 021 021 - but if you're calling from >>> your mobile you're better off ringing 777 because the system recognises >>> you and it speeds things up. >>> >>> Again, I'll add you to the list of those that would prefer to receive a >>> PDF in an email form. >>> >>> Cheers >>> >>> Paul >>> >>> Paul Brislen >>> External Communications Manager >>> Vodafone New Zealand >>> 021 721 337 >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[EMAIL PROTECTED] On >>> Behalf Of Sid Bachtiar >>> Sent: Tuesday, 21 October 2008 4:49 p.m. >>> To: [email protected] >>> Subject: [phpug] Re: Vodafone and their new invoicing policy >>> >>> >>> Hi Paul, >>> >>> Let me put it simply. >>> >>> It is not nice to require your customer to login to get their invoice. >>> It is more acceptable to send them email with PDF attachment. It might >>> be legal, but your customers will hate you for it. >>> >>> Just like requiring customers to pay to call help desk to ask why the >>> hell is the online survey for redeeming the $10 bucks not working? Oh, >>> no 0800 number either? >>> >>> Sid >>> >>> On Tue, Oct 21, 2008 at 4:32 PM, Brislen, Paul, VF-NZ >>> <[EMAIL PROTECTED]> wrote: >>>> >>>> Hi Sid, not sure I understand where you pay us for the TXT. If we send >>>> you a TXT you don't pay for it... The TXT will include your due >>>> amount/date. >>>> >>>> Or have I misunderstood your point? >>>> >>>> I'll take your suggestion as another +1 for the emailing of PDFs. >>>> >>>> And if you want a longer/even more off the PHP topic discussion on >>>> Vodafone, feel free to email me directly or post something on the >>> forum >>>> (http://forum.vodafone.co.nz) where such things are more on topic. I'm >>>> happy to answer questions here, though, so long as nobody minds. >>>> >>>> Cheers >>>> >>>> Paul >>>> >>>> Paul Brislen >>>> External Communications Manager >>>> Vodafone New Zealand >>>> 021 721 337 >>>> >>>> -----Original Message----- >>>> From: [email protected] [mailto:[EMAIL PROTECTED] On >>>> Behalf Of Sid Bachtiar >>>> Sent: Tuesday, 21 October 2008 4:28 p.m. >>>> To: [email protected] >>>> Subject: [phpug] Re: Vodafone and their new invoicing policy >>>> >>>> >>>> Hi Paul, >>>> >>>> I guess there are few/many issues around VF customer service in the >>>> last few while. But I'm not going to go with my own rant. I've been a >>>> loyal VF customer since 10 years ago, but I'm getting disappointed >>>> with the current trend. Anyway ... >>>> >>>> Back to the off topic, if we pay you by sending you a SMS that says >>>> you have to login to a website and click and stuffs for every invoice, >>>> you wouldn't like that would you? >>>> >>>> It's about courtesy to people you have the privilege of doing business >>>> with. >>>> >>>> I think sending an email invoice with PDF is acceptable these days >>>> because you don't have to do extra work. It is really like sending >>>> invoice by post without the paper. But sending SMS and requiring >>>> people to do extra work to pay their bill IS NOT acceptable. >>>> >>>> Is it too difficult for VF to develop an invoicing system that sends >>>> email with PDF attached? >>>> >>>> Just my 2c >>>> >>>> Sid >>>> >>>> On Tue, Oct 21, 2008 at 4:12 PM, Brislen, Paul, VF-NZ >>>> <[EMAIL PROTECTED]> wrote: >>>>> Does 'provide' equal 'post' or 'send'? >>>>> >>>>> Paul Brislen >>>>> External Communications Manager >>>>> Vodafone New Zealand >>>>> 021 721 337 >>>>> >>>>> -----Original Message----- >>>>> From: [email protected] [mailto:[EMAIL PROTECTED] On >>>> Behalf Of [EMAIL PROTECTED] >>>>> Sent: Tuesday, 21 October 2008 4:09 p.m. >>>>> To: [email protected] >>>>> Subject: [phpug] Re: Vodafone and their new invoicing policy >>>>> >>>>> >>>>> Fair Trading Act >>>>> >>>>> "If you supply goods and services to another registered person, you >>>> must >>>>> provide a tax invoice within 28 days of the purchaser asking for one. >>>> Not >>>>> to supply one after such a request is an offence and you may be >>>> charged >>>>> penalties." >>>>> >>>>> =K= >>>>> >>>>> On Tue, 21 Oct 2008 16:02:46 +1300, "Brislen, Paul, VF-NZ" >>>>> <[EMAIL PROTECTED]> wrote: >>>>>> >>>>>> Apologies for top posting... if I could make Outlook work the way I >>>> want >>>>>> (or just make it go away) I'd be a happy man. >>>>>> >>>>>> Feedback to me (email is good or start a thread on the Vodafone >>>> forum: >>>>>> http://forum.vodafone.co.nz) and I'll put it in the strongest terms >>>> when >>>>>> we review how it's all going. >>>>>> >>>>>> As for finding the thread - one of You pointed it out to me. I like >>>> to >>>>>> get involved in as many discussions on Vodafone as I can find >>>> (Twitter, >>>>>> Geekzone, GPForums, PressF1, NZNOG) but I've sorely neglected my >>>> groups >>>>>> so I do apologise. Feel free to fire any/all Vodafone related >>>> comments >>>>>> to me... it keeps me employed and I can avoid writing press >>> releases. >>>>>> >>>>>> Cheers >>>>>> >>>>>> Paul >>>>>> >>>>>> Paul Brislen >>>>>> External Communications Manager >>>>>> Vodafone New Zealand >>>>>> 021 721 337 >>>>>> >>>>>> -----Original Message----- >>>>>> From: [email protected] [mailto:[EMAIL PROTECTED] On >>>>>> Behalf Of Gold >>>>>> Sent: Tuesday, 21 October 2008 3:58 p.m. >>>>>> To: [email protected] >>>>>> Subject: [phpug] Re: Vodafone and their new invoicing policy >>>>>> >>>>>> >>>>>> On Tue, Oct 21, 2008 at 3:53 PM, Brislen, Paul, VF-NZ >>>>>> <[EMAIL PROTECTED]> wrote: >>>>>>> >>>>>>> Hi all, >>>>>>> >>>>>>> I'll find a link or similar and post it here re: legality of >>>>>> sending/not >>>>>>> sending an invoice. As I understand it there is no requirement to >>>>>>> physically move an invoice from one place to another in the legal >>>>>>> requirements and putting it online is acceptable but I'll find you >>> a >>>>>>> reference for it. >>>>>> >>>>>> Much appreciated Paul. >>>>>> >>>>>>> As for sending an email containing the PDF, the short answer is no >>>>>> we're >>>>>>> not doing that but we are considering it. I for one would strongly >>>>>>> recommend we do offer that service but as the service hasn't even >>>>>>> launched yet the team are waiting to see what the response is like >>>>>>> before making any changes. I can understand that. >>>>>> >>>>>> Put me down as a +1 for electronic delivery. >>>>>> >>>>>> Do you have contact details for "the team" to send feedback? Or >>>>>> should that be on the letter explaining the new system? (I'm working >>>>>> from home today and the letter is at the office.) >>>>>> >>>>>> Just out of interest, how did you stumble across this thread? >>>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>> ------------------------------------------------------------------------ >>>> ----------------------- >>>>> Have you seen our website?.... http://www.vodafone.co.nz >>>>> >>>>> Manage Your Account, check your Vodafone Mail and send web2TXT >>> online: >>>> http://www.vodafone.co.nz/myvodafone >>>>> >>>>> CAUTION: This correspondence is confidential and intended for the >>>> named recipient(s) only. >>>>> If you are not the named recipient and receive this correspondence in >>>> error, you must not copy, >>>>> distribute or take any action in reliance on it and you should delete >>>> it from your system and >>>>> notify the sender immediately. Thank you. >>>>> >>>>> Unless otherwise stated, any views or opinions expressed are solely >>>> those of the author and do >>>>> not represent those of Vodafone New Zealand Limited. >>>>> >>>>> Vodafone New Zealand Limited >>>>> 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 >>>>> Telephone + 64 9 355 2000 >>>>> Facsimile + 64 9 355 2001 >>>>> >>>>> > >>>>> >>>> >>>> >>>> >>>> -- >>>> Visit my website: http://onlinesid.com >>>> >>>> >>>> >>> ------------------------------------------------------------------------ >>> ----------------------- >>>> Have you seen our website?.... http://www.vodafone.co.nz >>>> >>>> Manage Your Account, check your Vodafone Mail and send web2TXT online: >>> http://www.vodafone.co.nz/myvodafone >>>> >>>> CAUTION: This correspondence is confidential and intended for the >>> named recipient(s) only. >>>> If you are not the named recipient and receive this correspondence in >>> error, you must not copy, >>>> distribute or take any action in reliance on it and you should delete >>> it from your system and >>>> notify the sender immediately. Thank you. >>>> >>>> Unless otherwise stated, any views or opinions expressed are solely >>> those of the author and do >>>> not represent those of Vodafone New Zealand Limited. >>>> >>>> Vodafone New Zealand Limited >>>> 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 >>>> Telephone + 64 9 355 2000 >>>> Facsimile + 64 9 355 2001 >>>> >>>> > >>>> >>> >>> >>> >>> -- >>> Visit my website: http://onlinesid.com >>> >>> >>> ----------------------------------------------------------------------------------------------- >>> Have you seen our website?.... http://www.vodafone.co.nz >>> >>> Manage Your Account, check your Vodafone Mail and send web2TXT online: >>> http://www.vodafone.co.nz/myvodafone >>> >>> CAUTION: This correspondence is confidential and intended for the named >>> recipient(s) only. >>> If you are not the named recipient and receive this correspondence in >>> error, you must not copy, >>> distribute or take any action in reliance on it and you should delete it >>> from your system and >>> notify the sender immediately. Thank you. >>> >>> Unless otherwise stated, any views or opinions expressed are solely those >>> of the author and do >>> not represent those of Vodafone New Zealand Limited. >>> >>> Vodafone New Zealand Limited >>> 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 >>> Telephone + 64 9 355 2000 >>> Facsimile + 64 9 355 2001 >>> >>> > >>> >> >> >> >> -- >> Visit my website: http://onlinesid.com >> >> >> >> ----------------------------------------------------------------------------------------------- >> Have you seen our website?.... http://www.vodafone.co.nz >> >> Manage Your Account, check your Vodafone Mail and send web2TXT online: >> http://www.vodafone.co.nz/myvodafone >> >> CAUTION: This correspondence is confidential and intended for the named >> recipient(s) only. >> If you are not the named recipient and receive this correspondence in error, >> you must not copy, >> distribute or take any action in reliance on it and you should delete it >> from your system and >> notify the sender immediately. Thank you. >> >> Unless otherwise stated, any views or opinions expressed are solely those of >> the author and do >> not represent those of Vodafone New Zealand Limited. >> >> Vodafone New Zealand Limited >> 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 >> Telephone + 64 9 355 2000 >> Facsimile + 64 9 355 2001 >> >> > >> > > > > -- > Visit my website: http://onlinesid.com > > > > ----------------------------------------------------------------------------------------------- > Have you seen our website?.... http://www.vodafone.co.nz > > Manage Your Account, check your Vodafone Mail and send web2TXT online: > http://www.vodafone.co.nz/myvodafone > > CAUTION: This correspondence is confidential and intended for the named > recipient(s) only. > If you are not the named recipient and receive this correspondence in error, > you must not copy, > distribute or take any action in reliance on it and you should delete it from > your system and > notify the sender immediately. Thank you. > > Unless otherwise stated, any views or opinions expressed are solely those of > the author and do > not represent those of Vodafone New Zealand Limited. > > Vodafone New Zealand Limited > 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 > Telephone + 64 9 355 2000 > Facsimile + 64 9 355 2001 > > > > -- Visit my website: http://onlinesid.com --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] -~----------~----~----~----~------~----~------~--~---
