Hi all, just an update on this. We've contacted the customer and sorted out the issue. I believe he's happy with the outcome (but don't want to speak on his behalf).
There was some problem with his initial set-up of My Account. Once that was sorted, he should be able to access the accounts section directly. This wasn't helped by an outage with the call centre that meant they couldn't see the system they needed to help sort out the problem. In addition, I've fed back your comments regarding receiving a bill via email (rather than an alert to a bill) and I'm happy to say everyone seemed very interested in exploring that option. That's not to say it's all agreed, but we are working on the option to see if it's a: cost effective and b: easily implemented. So thank you for your input - being able to wave actual customer information in front of the team does indeed make them sit up and take notice. Finally, I'd just like to plug the forum (which really should be running on PHP but isn't, although it nearly was, just to keep this on topic for the group) which is the ideal place to ask these kinds of questions: http://forum.vodafone.co.nz. We now have resource to staff the forum so it's an official support channel. Thanks again, Cheers Paul Paul Brislen External Communications Manager Vodafone New Zealand 021 721 337 ----------------------------------------------------------------------------------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001 --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] -~----------~----~----~----~------~----~------~--~---
