If I can just say: ARRRRGH! That will be all.
Paul Brislen External Communications Manager Vodafone New Zealand 021 721 337 -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Gold Sent: Wednesday, 19 November 2008 1:46 p.m. To: [email protected] Subject: [phpug] Re: [OT] Fraking Vodafone -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Paul, Thanks for following up on this. On Wed, Nov 19, 2008 at 11:46 AM, Brislen, Paul, VF-NZ wrote: -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: http://getfiregpg.org iD8DBQFJI2HnkVfZisani9sRAqIgAKCKwWAfFiyTYCVQ4MwgKc2brixxoQCfZfQt uhjO5BQiN3v1VT2WRQJjH+Y= =JVxl -----END PGP SIGNATURE----- > > Hi all, just an update on this. > > We've contacted the customer and sorted out the issue. I believe he's > happy with the outcome (but don't want to speak on his behalf). I'm reasonably happy with the way this has been progressing. Dianne informed me that things on the myvodafone system are currently being worked on and that pdf delivery via e-mail is being put in place. > There was some problem with his initial set-up of My Account. Once that > was sorted, he should be able to access the accounts section directly. I've just tried again and I'm still getting the "Sorry your username has been disabled" message. > This wasn't helped by an outage with the call centre that meant they > couldn't see the system they needed to help sort out the problem. > > In addition, I've fed back your comments regarding receiving a bill via > email (rather than an alert to a bill) and I'm happy to say everyone > seemed very interested in exploring that option. That's not to say it's > all agreed, but we are working on the option to see if it's a: cost > effective and b: easily implemented. A: Given the flak I've seen on various forums I imagine it will be cost effective. B: If anyone tells you it's not easily implimented arrange for them to be fired and look for competent developers on this list. :) There's plenty here. > So thank you for your input - being able to wave actual customer > information in front of the team does indeed make them sit up and take > notice. > > Finally, I'd just like to plug the forum (which really should be running > on PHP but isn't, although it nearly was, just to keep this on topic for > the group) which is the ideal place to ask these kinds of questions: > > http://forum.vodafone.co.nz. Will check this out. :) -- Regards Gold Evolved Development +64 21 248-4653 http://evolved.net.nz/ [EMAIL PROTECTED] ----------------------------------------------------------------------------------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001 --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] -~----------~----~----~----~------~----~------~--~---
