Hi All,

In my 10 years of business, I have had almost no problems with clients 
not paying. I now have a client that owes a smallish amount (< $1000) 
for some basic on-page SEO work that was done to his site, which is now 
60+ days overdue and he's not responding at all to any attempts to 
contact. He indicated earlier that he was happy with the work, so I 
don't think the non-payment is due to dissatisfaction.

I don't host the website, so I can't simply turn off the hosting or use 
the regular methods for getting people's attention (eg disabling their 
CMS access or putting a generic error message on the homepage). I have 
deleted the backup I took of the site before I started the work once the 
revamped site was live and stable - so I can't simply revert the site to 
how it was. I can manually undo the changes I made to the site, but this 
is likely to take a few hours to do, and I'm loathed to spend much more 
time on this for obvious reasons - however I'm not happy about simply 
ignoring it and letting him have the work for free.

I have just sent him a notice saying he has 7 days to pay or make an 
arrangement with me, otherwise I will 'remove the site from Google'. I'm 
hoping this has the desired effect, and he pays his bill.

However, if he calls my bluff, I will need to take action of some sort. 
I'd be interested in everyone's thoughts on how to approach this. There 
are plenty of ways to remove pages from Google (robots.txt, meta tags, 
removal request, 404 headers etc), though some of these are 
semi-permanent. And it just doesn't seem professional to do permanent 
damage to a client's domain, as well as any legal considerations of 
doing this.

Any thoughts or comments appreciated.

Harvey.


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