Thanks for your suggestions guys. I'm not sure what the error message is because this client doesn't have English as his first language and it's very hard to get details out of him. Even when I ask him for the exact error message he'll just say "Page not found, you know the one". It's very hard for me to impress upon him the importance of giving me exact things and not approximate things.
I tried making a few changes to his website, i.e. I increased the max_input_time to 300 seconds and also the max_execution_time but that didn't help. He's now meant to be trying to find another internet connection to see if it works ok on that, and if it's ok then we'll blame his original internet connection. On Apr 4, 1:03 pm, Brenda Wallace <[email protected]> wrote: > are you sure it's a "page not found" error? > a time out to your webserver shouldn't cause a 404 > > it may be a DNS timeout. > > On 31 March 2011 14:06, Murray <[email protected]> wrote: > > > > > > > I've got a client that has a website that lets him add news articles > > through a special admin interface (using PHP and MySQL). The form > > that accepts these articles is a very basic form with a couple of text > > fields for the article title and category, and a large textarea field > > that accepts the body of the article. The article body may be quite > > large (30,000 characters isn't unusual). The form is submitted using > > the POST method. > > > The client is complaining that when he fills in the article and > > submits the form that his browser appears to do nothing for a few > > minutes and then it comes back with a page not found error. > > > The server that is hosting the website is in Wellington. Everything > > appears to be working ok for me in Auckland. While the client was in > > NZ it worked fine, but now he is in Malaysia and the problem has > > started. > > > I'm thinking that it's possible that his connection is slow and there > > is some sort of timeout happening somewhere. I assume that browsers > > only wait so long for a response after submitting a form and then give > > an error, is this correct? Is this timeout something that can be > > altered? Or is it possible that Apache has some sort of timeout and > > is closing the connection? > > > -- > > NZ PHP Users Group:http://groups.google.com/group/nzphpug > > To post, send email to [email protected] > > To unsubscribe, send email to > > [email protected] > > -- > Kotahi tamaiti, Kotahi rorohiko iti: Aotearoahttp://laptop.org.nz -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
