Hi,

> I'm not sure what the error message is because this client doesn't
> have English as his first language and it's very hard to get details
> out of him.  Even when I ask him for the exact error message he'll
> just say "Page not found, you know the one".  It's very hard for me to
> impress upon him the importance of giving me exact things and not
> approximate things.

I found that its best to get this information yourself. I used
www.copilot.com for this a lot, it is low cost if you don't want new
ongoing costs and extremely easy for clients to use. I've used
UltraVNC with its single click server before, but I found copilot has
better "packaging" and therefore faster acceptance by the client.

HTH, Jochen

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