I appreciate your anger - but what if they had harmed Lucy?  How would you
feel then?  If you really want a guard dog, maybe consider getting one - but
your darling Lucy is your pet.......... - not your security.  Sorry if I
sound harsh - I don't mean to be but I also know what Lucy means to you.

On Sun, Dec 13, 2009 at 7:28 AM, David Raphael <[email protected]> wrote:

>  *When we had an attempted break in yesterday afternoon all our security
> measures failed except our internal sliding security back door. *
>
> * *
>
> *On arriving home we saw that our remote control car gate had been lifted
> off its rail and opened. I went in and noticed the side gate had been opened
> so I pressed the panic button on my ADT remote at 17:10. They arrived at
> 17:34. *
>
> * *
>
> *Our sliding glass back door had been lifted out of its fitting, despite
> the extra safety lock fitted. The inner security door was bent but had held
> – a large garden post had been used to try and force it.*
>
> * *
>
> *Vetus Schola arrived just before ADT. I note that they are not a response
> company. Also it was evident that they had just been dealing with another
> problem.*
>
> * *
>
> *SAPS arrived at 19:10.*
>
> * *
>
> *I have listed the problems below with the lessons learned and action **in
> red**:*
>
> * *
>
>    - *It took ADT 24 minutes to arrive after I had pressed our panic
>    button. *
>
> * *
>
> *1.    **I will be taking up the matter of the unacceptable response time
> with ADT management.*
>
> * *
>
> *2.    **In terms of **PSIRA** regulations all cases where armed response
> companies take more than 15 minutes must be reported to **PSIRA**. I will
> make sure this incident goes on ADT’s record with **PSIRA**.*
>
> * *
>
> *3.    **We have previously looked after our local ADT representatives and
> control room at Christmas - not this year.*
>
> * *
>
>    - *It took 4 telephone calls and an SMS to the Station Commander before
>    SAPS arrived at 19:10. Constable Ontong was off duty but tried to get a
>    response for us.*
>
> * *
>
> *I am taking the matter up with SAPS management to see if we can get
> improved service, in general, for Obs.*
>
> * *
>
>    - *Our sliding car gate was lifted off its rail to obtain access.*
>
> * *
>
> *I will make sure that a piece of metal is welded onto the gate to prevent
> it being lifted – soonest.*
>
> * *
>
>    - *We had taken our dog with us. This may have been noticed by someone
>    watching the house. *
>
> * *
>
> *We should have left her at home as a deterrent.*
>
> * *
>
>    - *The ONW radio system was not working because of a problem with the
>    repeater. It was the first time this has happened since installation.*
>
> * *
>
> *I already have this in hand.*
>
> * *
>
>    - *Our alarm system did not detect the intruder. The 2 alarm beams in
>    the garden are set too high so as not to be activated by the dog and are
>    probably too obvious.*
>
> * *
>
> *I will find a good alarm supplier and improve our system.*
>
> * *
>
>    - *We are too regular in our movements. I always collect my wife at the
>    same time.*
>
> * *
>
> *We will vary our movements.*
>
> * *
>
> *As you can probably tell, I am angry.*
>
> * *
>
> *David*
>
> *David Raphael**    **072 065 7223 *
>
> *Chairperson*
>
> *OBS NEIGHBOURHOOD WATCH*
>
>
>
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