You can report it in different ways, see details below. Their response times from my experience is under 2 hours to come out and fix the problem.
http://www.capetown.gov.za/en/electricity/Pages/Faultreporting.aspx Fault reporting Power failures and street lighting faults Power failures and street lighting faults should be reported to the Electricity Technical Operation Centre (TOC) on any one of the following channels – these channels are monitored 24 hours a day. Telephone: 0860 103 089 (choose the menu selection for electricity faults) E-mail: [email protected] SMS: 31220 Fax: 086 576 1910 *When reporting power failures please include the following details: * - the name and address of the affected person - their account number or prepayment meter number - a description of the fault or query - a contact number of the affected person *When reporting street lighting failures: * - state the location of the street lighting problem - provide your name, address and contact number Although personal details above (for power failure reports) are not essential, these assist to identify the complaint and the address on the City’s database. Please take note of the reference number that will be issued to you, and please quote it on any follow up call relating to the same incident. Please be aware that at times of large system power failures resulting from winter storms the number of consumers trying to contact the TOC creates long waiting times in the queue on the TOC telephone number. During such instances it is better to send an e-mail or SMS to report a problem. On Thu, Apr 4, 2013 at 8:40 AM, Sandra Pienaar <[email protected]>wrote: > The street light corner Oxford Rd and Darien Lane, Observatory is still > out, corner is very dark, good opportunity for drug dealers and criminals > to operate. > > > > Please can this be repaired before another night of darkness. > > > > Thanks Sandy > ------------------------------ > UNIVERSITY OF CAPE TOWN > > This e-mail is subject to the UCT ICT policies and e-mail disclaimer > published on our website at > http://www.uct.ac.za/about/policies/emaildisclaimer/ or obtainable from > +27 21 650 9111. This e-mail is intended only for the person(s) to whom it > is addressed. If the e-mail has reached you in error, please notify the > author. If you are not the intended recipient of the e-mail you may not > use, disclose, copy, redirect or print the content. If this e-mail is not > related to the business of UCT it is sent by the sender in the sender's > individual capacity. > > -- > OPS [Obsid Public Safety] - 24/7 control room > ---------------------------------------------- > 021-447-1066 072-063-1653 > > For all emergencies please dial 10111 > > ---------------------------------------------- > ONW: 082 081 0142, ONW email: [email protected] > WEB: www.obswatch.org.za > ---------------------------------------------- > > You received this message because you are subscribed to the Google Groups > The Observatory Neighbourhood watch group. To post to this group, send > email to [email protected]. To unsubscribe from this group, send > email to [email protected]. For more options, visit this > group at https://groups.google.com/d/forum/obsnw?hl=en > --- > You received this message because you are subscribed to the Google Groups > "The Observatory Neighbourhood watch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- OPS [Obsid Public Safety] - 24/7 control room ---------------------------------------------- 021-447-1066 072-063-1653 For all emergencies please dial 10111 ---------------------------------------------- ONW: 082 081 0142, ONW email: [email protected] WEB: www.obswatch.org.za ---------------------------------------------- You received this message because you are subscribed to the Google Groups The Observatory Neighbourhood watch group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at https://groups.google.com/d/forum/obsnw?hl=en --- You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
