I had another look at this tonight, and I don't think the Gift
Certificate is ready for general use as a product saleable through a
variety of channels. Here's some observations that may or may not be
correct:
1. The GC services rely on the recipient having an email address. This
is no good if you want to sell a GC in-store and provide the purchaser
with a physical certificate that can be redeemed later.
2. Other than the email in (1), there doesn't seem to be a way for staff
to look at the details of the GC (eg, the GC # and remaining value)
3. The GC email tells the user the exTax value of the certificate (yes,
I know this is only relevant in VAT/GST countries)
4. I'm sure this is jsut user error, but I couldn't figure out how to
accept a payment from a GC. I assume that the end-user has an ecommerce
screen to pay with the GC but since I don't use the ecommerce features
of OFBiz (yet) I couldn't test that. Either way, accepting a GC payment
in either Order Manager or POS seemed to be out of the question.
5. I didn't look too closely since 1-4 were real show-stoppers, but it's
not clear that the accounts are getting updated properly.
Anyone else interested in having GCs that work outside a pure ecommerce
environment?
Cheers, Iain
Jacques Le Roux (JIRA) wrote:
[ http://issues.apache.org/jira/browse/OFBIZ-478?page=comments#action_12455174 ]
Jacques Le Roux commented on OFBIZ-478:
---------------------------------------
Mmm... perhaps I'm not clear : users are here of course admin, etc.
Gift Certificates sold offline (in store, over the phone, etc)
--------------------------------------------------------------
Key: OFBIZ-478
URL: http://issues.apache.org/jira/browse/OFBIZ-478
Project: OFBiz (The Open for Business Project)
Issue Type: Bug
Components: accounting
Reporter: Iain Fogg
Apologies in advance if this is user error and not a bug.
If I create a Sales Order for a gift certificate (basically using the Demo Seed
Data) I think the finaccount is being created but I'm confused about the
use-model.
If I look in the FinAccount table, I can see several GIFTCERT_ACCOUNTs. None of them have a finAccountName, but they all have a finAccountCode which looks like the output of a toString or something similar. With the Demo Data config, ought I be seeing a 12 alphanum account id somewhere in that table?
In the case where I am selling the GC to a customer (say on the phone), should I be able to get the account id from somewhere in the UI to inform the customer, and/or to print out on some official looking store card for later redemption. Or.......
Is the current implementation only intended for pure electronic use? A slight
bummer if this is the base.
Also, where can I see the balance on a fin_account? I can see transactions in
the GL, but I'm having a heck of a time finding where (if at all) I can
view/update fin_accounts.
Again, apologies if this is inappropriate use of Jira, but from my naive
perspective this looks like a bug, but I recognise it could be either
deliberate design, or a stupid user :-)
Cheers, Iain
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