I don't think this requires discussion at this point. The next step
is to create a patch and attach it to a jira issue.
-David
On Sep 12, 2006, at 5:18 AM, rohit2006 wrote:
Hi David,
i did some discussions on shopping cart and saving the items into
database,
but could not really locate what was finally agreed on and what was
the
logic.
http://lists.ofbiz.org/pipermail/users/2004-January/002771.html
I am not very technically aware person but I completely agree with
peter's
post in the above link that:
'> Saving a shopping cart so that a user can come back later and
continue to add items to a cart seems to be a fundamental
capability for many eCommerce sites. Virtually every customer
that we've dealt with has requested this. Virtually every
site that I've used which allows for user logins also
supports this functionality.'
This is something very basic expected by the customers. We also
receive
emails from the customer, and they complain that after they login
the cart
was empty or had items which they had added earlier but did not
really want
to purchase.
I guess this has something to do with sessions as well, try the
following
steps for eg.
a) add a item to cart and proceed to checkout,
b) create a new account and log out without completing the purchase.
(i have deleted all cookies using the options tab in IE / firefox,
just to
make sure i am starting a new session)
c) open the site again and add a different product to the cart and
proceed
to checkout.
d) on loggin-in, you see items previously added in the first
session and not
the items added in step 'c'.
e) now again without completing the purchase, log out from the site
and
browse to the home page or the main page of the site.
f) you will now see that the item added in step 'c' in present in
the cart
but not the item added in step 'a'.
i personally think this is very weird and would really confuse
customers.
Customers do log-in and log-out many time before making a purchase
as they
are often comparing sites and for other endless reasons.
Rohit
David E Jones wrote:
My guess based on what you describe would be that the code that
restores the card (in ShoppingListServices.java if I remember right)
probably explicitly clears the cart before loading it from the auto-
save shopping list...
Before changing this to not clear the cart we should discuss real and
possible side effects. I think there was some discussion about this
that you should be able to find on the old lists.ofbiz.org dev
archives. I don't remember the reasons for doing it this way, or if
they were any good... It goes seem a bit funny...
-David
On Sep 10, 2006, at 7:01 AM, Rohit Sureka wrote:
Hi Chris,
the items in the cart are saved properly, no issues about that.
i will give you an example, to be more clear with the shopping cart
behaviour that i am seeing:
say you are a customer, you visit my site and a product to shopping
cart. You proceed to create an account on the website and moves
towards completing the checkout. But for whatever reason you do not
place the order and leave the site. Now your session is destroyed
and the cart is auto saved in the system.
Till this point everything is OK, right.
Now you decide to complete the purchase and revisit the website.
You are browsing through some other products on the site and add
them to your cart too. Once you have added products to your cart
you decide to checkout. You login to your account previously
created. This is where the behaviour of the cart changes. The items
that you just added before logging in are lost and no longer in the
cart. i think this is a serious draw back, customers would then be
forced to add the products again to the cart, i am sure many
customers would walk away at this.
To provide the customers with seamless experience the products
added to the cart before logging in should be present in the cart
even after logging in.
I hope i am making sense, you will find that this is how most of
the ecommerce site works, you may try something similar on
amazon.com and it makes sense too, you do not your customers get
irritated with and think that something is probably wrong with the
site.
Rohit
----- Original Message ----
From: Chris Howe <[EMAIL PROTECTED]>
To: [email protected]
Sent: Sunday, September 10, 2006 8:04:57 AM
Subject: Re: Login and items in Shopping cart.
The shopping cart is auto saved for the session. When
you log out, the session is destroyed. If a customer
wants to save their shopping experience for another
time, they can add their cart to a shopping list.
This will be saved to the database and not to the
sesion, so the customer can log out, log in and reload
their shopping list to cart. If you wanted to, you
could create a service that auto creates a shopping
list when the customer logs out (you'd want to call it
a different type then the ones currently in use) and
then auto check that when the customer logs in.
However, I don't think this is the default behavior
that most companies would want.
We have a supplier that saves our carts and gives us
an option to finish our order when we log in, but to
auto reload it would be inconvenient. Afterall, there
was a reason the customer logged out.
--- rohit2006 <[EMAIL PROTECTED]> wrote:
Hi,
I see a strange behaviour in the shopping cart
items, the items added to a
shopping cart prior to login are not saved or added
to the cart once the
customers logs in and if he has added items in his
shopping cart previously.
The behaviour can be replicated as follows:
1) create a user account in the ecommerce.
2) add items to shopping cart and then log off
without completing the
checkout.
3) again add some different items to your cart as a
anonymous user and then
login with the user ID created in step 1.
Ideally the items added in both the sessions should
be now present in the
shopping cart, but strangely only the items added in
first session in step
2, is present in the cart. The items added in the
last step, before the
customer logs in, are lost.
I think the new items should be added to the cart
and the cart should have
all the items added by the customer in all sessions
where the checkout was
not completed and the customer had not purposefully
removed the items from
the cart. I am not sure if there is a settings
problem, i have the auto-save
cart enable in the store and i am using the latest
SVN.
Hope somebody looks into this.
Rohit
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