Hi Jessamyn, Welcome to the list :) And thanks for staffing the support "desk"!
A quick Google search leads me to a thread on the Adobe Forums [0] that you must have found too :) The error message appears to say there is a problem at the 'content server' side. After your message, there's one from Mike Andrew McCabe (I'm assuming the same as [1], an admin) saying "Try it now! I think we've fixed the issue." Indeed, the first book I tried (from the homepage, the ones on your list aren't available in my area) downloaded and opened correctly - using a fresh install of ADE, it didn't work in Sony Reader for PC (even though other e-books from my local, eh, national library do load in Reader for PC). Is the problem 'officially' solved? Ben [0] http://forums.adobe.com/message/5185242 [1] http://openlibrary.org/people/mikemccabe On 28 March 2013 21:53, jessamyn c. west <[email protected]> wrote: > Hi, > > I'm a new subscriber to this list but I've been volunteering for the > past month or so answering the bulk of the Open Library support email > that comes in and editing some of the FAQ pages. I created the > Troubleshooting pages. Often the support requests are straightforward, > but sometimes I come up against some problems that I can't > troubleshoot. And sometimes those problems point back to something in > the OL code. I've kicked a few of these to Anand, but I figured it > might also be good to mention them here since I know people are > talking about road map stuff and people also know much more about the > OL back end than I do. > > The main problem that has cropped up suddenly this week is a rash of > Adobe Digital Edition errors, specifically the "Error getting license. > License Server Communication Problem: E_ADEPT_DATABASE" error. I've > done enough back and forth with users (made sure their systems were > not blocking communication, that it was only happening with OL, that > it was reproducible) that it seems to be something on our end. But now > I'm stuck. I'm not sure how to move forward to try to figure out what > is going on and whether it's fixable. > > I'm aware that the standard response is that OL is unsupported, > doesn't have a dev team, etc. At the same time, if something is broken > and maybe needs fixing, it would be nice if that were possible. I'll > accept no for an answer, but just want to make sure I've tried > everything. The Kerouac, Hunter and Hendricks items on this list of > mine are ones that users have reported having trouble with > > http://openlibrary.org/people/jessamyn/lists/OL32024L/techsupport > > Do people who know more about the Adobe DRM setup have any more > insight into what might be causing this error, and/or how to respond > to users (including me) who are getting it repeatedly? > > Thanks. > > Jessamyn > _______________________________________________ > Ol-tech mailing list > [email protected] > http://mail.archive.org/cgi-bin/mailman/listinfo/ol-tech > To unsubscribe from this mailing list, send email to > [email protected] _______________________________________________ Ol-tech mailing list [email protected] http://mail.archive.org/cgi-bin/mailman/listinfo/ol-tech To unsubscribe from this mailing list, send email to [email protected]
