I'm now able to download books error-free, so I'm cautiously optimistic about this. Big thanks to whoever got this functioning.
________ Jessamyn librarian.net ::: jessamyn.com ::: jessamyn.info ::: box 345, randolph vt 05060 On Sat, Mar 30, 2013 at 6:57 AM, Ben Companjen <[email protected]> wrote: > Hi Jessamyn, > > Welcome to the list :) And thanks for staffing the support "desk"! > > A quick Google search leads me to a thread on the Adobe Forums [0] > that you must have found too :) > The error message appears to say there is a problem at the 'content > server' side. > After your message, there's one from Mike Andrew McCabe (I'm assuming > the same as [1], an admin) saying "Try it now! I think we've fixed > the issue." > > Indeed, the first book I tried (from the homepage, the ones on your > list aren't available in my area) downloaded and opened correctly - > using a fresh install of ADE, it didn't work in Sony Reader for PC > (even though other e-books from my local, eh, national library do load > in Reader for PC). > > Is the problem 'officially' solved? > > Ben > > [0] http://forums.adobe.com/message/5185242 > [1] http://openlibrary.org/people/mikemccabe > > On 28 March 2013 21:53, jessamyn c. west <[email protected]> wrote: >> Hi, >> >> I'm a new subscriber to this list but I've been volunteering for the >> past month or so answering the bulk of the Open Library support email >> that comes in and editing some of the FAQ pages. I created the >> Troubleshooting pages. Often the support requests are straightforward, >> but sometimes I come up against some problems that I can't >> troubleshoot. And sometimes those problems point back to something in >> the OL code. I've kicked a few of these to Anand, but I figured it >> might also be good to mention them here since I know people are >> talking about road map stuff and people also know much more about the >> OL back end than I do. >> >> The main problem that has cropped up suddenly this week is a rash of >> Adobe Digital Edition errors, specifically the "Error getting license. >> License Server Communication Problem: E_ADEPT_DATABASE" error. I've >> done enough back and forth with users (made sure their systems were >> not blocking communication, that it was only happening with OL, that >> it was reproducible) that it seems to be something on our end. But now >> I'm stuck. I'm not sure how to move forward to try to figure out what >> is going on and whether it's fixable. >> >> I'm aware that the standard response is that OL is unsupported, >> doesn't have a dev team, etc. At the same time, if something is broken >> and maybe needs fixing, it would be nice if that were possible. I'll >> accept no for an answer, but just want to make sure I've tried >> everything. The Kerouac, Hunter and Hendricks items on this list of >> mine are ones that users have reported having trouble with >> >> http://openlibrary.org/people/jessamyn/lists/OL32024L/techsupport >> >> Do people who know more about the Adobe DRM setup have any more >> insight into what might be causing this error, and/or how to respond >> to users (including me) who are getting it repeatedly? >> >> Thanks. >> >> Jessamyn >> _______________________________________________ >> Ol-tech mailing list >> [email protected] >> http://mail.archive.org/cgi-bin/mailman/listinfo/ol-tech >> To unsubscribe from this mailing list, send email to >> [email protected] > _______________________________________________ > Ol-tech mailing list > [email protected] > http://mail.archive.org/cgi-bin/mailman/listinfo/ol-tech > To unsubscribe from this mailing list, send email to > [email protected] _______________________________________________ Ol-tech mailing list [email protected] http://mail.archive.org/cgi-bin/mailman/listinfo/ol-tech To unsubscribe from this mailing list, send email to [email protected]
