On 18 June 2011 00:33, Andy Brown <[email protected]> wrote: > "Is a forum the right solution today", good > question but I have seen flame wars break out over that very topic in some > mailing list. I prefer mailing list but understand why end users prefer a > forum so I would support us keeping it.
:-) Recently there were discussions in the ASF about using something like (or the same as) StackOverflow. for this kind of support. Today I read that the recent Eclipse Community Survey had found that StackOverflow was extremely important (being more important than their internal support forums). You are right to avoid the flame war, but at the same time now might be a really good time to consider alternative user support mechanisms since if you want to host this in the ASF it will require infra to support some new tool anyway. As you've already heard infra don't take that kind of responsibility on lightly and it might be possible to get more projects to pitch in to help infra if a "more modern approach to user support were adopted. Of course, it would make sense to get a dump of the contents of those forums (licence permitting) anyway and that should really be the initial focus. Ross -- Ross Gardler <[email protected]> Programme Leader (Open Development) OpenDirective http://opendirective.com
