Re: users@openoffice.org [Was: Re: [Discussion] dev@openoffice.org]

[RGB ES]

I'll not quote anyone here because this is a general consideration... ;)
On the discussion about which is the best way to help users, several
times appeared a mention to Q/A sites like stackoverflow or similar.
There is, IMHO, a big problem with those sites: they help to provide
short and definitive answers, /but not to maintain discussions/...
Those sites are useful when a simple question can be solved by a
simple answer, but on complex packages like an office suite most of
the time you need interaction between the person who ask the question
and the person with the ability to answer that question. And this
interaction is not simply because the questioner was not clear enough,
but mainly because the answer needs to be "tailored" to be useful.
Q/A sites help to obtain short answers, but short answer only seldom
are useful when you use a package like OOo.
I think that because of it ability to cross referencing, quoting,
attaching files, search capabilities, /discussing/... forums still are
the best solution.
Just my 2¢
Cheers
Ricardo