On Sun, 3 Jun 2012 16:44:28 -0400 Rob Weir <robw...@apache.org> wrote:
> On Sun, Jun 3, 2012 at 4:37 PM, drew <d...@baseanswers.com> wrote: > > On Sat, 2012-06-02 at 09:30 -0400, Rob Weir wrote: > >> On Fri, Jun 1, 2012 at 10:40 PM, Dave Fisher <dave2w...@comcast.net> wrote: > >> > > >> > On Jun 1, 2012, at 7:18 PM, Jihui Choi wrote: > >> > > >> >> On Sat, Jun 2, 2012 at 10:56 AM, Alexandro Colorado <j...@oooes.org> > >> >> wrote: > >> >>> When you install it you agreed to open doc files in OpenOffice > >> >>> > >> >> Basically installing AOO doesn't mean we agreed to open MS office > >> >> formats in AOO. > >> >> And it's supposed there's an option page to choose whether we'll open > >> >> them in AOO or not. > >> >> But I couldn't find any similar option. I installed AOO 3.4 twice to > >> >> check this on Windows 7 32bit. > >> >> It's very strange and shame. It should be checked and fixed. > >> > > >> > I am unsure from your statement Choi (is it proper to use the second > >> > name in conversation?) whether you were confirming the user's report. > >> > > >> > If what the reporter says is true then this needs to be a bugzilla and > >> > possible blocker for 3.4.1. How is this being tested on Windows? And is > >> > the result that installing AOO 3.4 on it does in fact cause (or even has > >> > as a default) the shifting of MS Office document types to be opened with > >> > AOO instead of MS Office. If MS Office is present then this must not be > >> > the the default option. > >> > > >> > The check must not be implicit to the user who just clicks continue and > >> > accept buttons through the WIndows installation process. Users must > >> > explicitly choose to have AOO override MS Office for MS Office documents. > >> > > >> > >> Making the opposite default could be wrong as well. For example, the > >> user could have had one of those 30-day trial versions of MS Office > >> that are commonly bundled with new PC's. The trial expires and they > >> install AOO. If we don't default to taking the file extensions, then > >> the user is left in a tough position. > >> > >> Ideally we'd have a dialog the user could reach both in the install > >> and in the product where they could see what app currently owns each > >> file extension and then switch the owner. So they could assign an > >> extension to AOO, but also change their mind and set it back to MS > >> Office if they wanted. > > > > Well, I admit that I didn't do it this last time - but there has been an > > option for this, for a long time. The person running the installer has > > to choose custom install to see it is all - or did this change along the > > way. > > > > Making an intelligent choice for default behavior is important and needs > > to be, the desire being to server most users best by limiting the amount > > of interaction required to perform the installation. > > > > It is my feeling, given the small of number of (small but also of a > > frequency over time) individuals commenting in the negative on this > > choice, that for the majority it is the correct choice. > > > > Good point. 2.7 million downloads and a handful of complaints. > Certainly there are more complaints unreported, but this is still very > small percentage wise. > > > It also seems to me that in most of the cases where a person did contact > > one of our support channels regarding the changes that a fairly quick > > response about file associations did the trick. > > > > I'm sure however that a better way of informing the user of the option > > could be found, as most things can be improved. Though it seems to me > > that in the particular this has not a big issue for most Windows users. > > > > Do we have any FAQ's for AOO 3.4? Do we have a sense of what the > common questions are at this point, based on the forums and ooo-users? > Putting such FAQ's in a prominent place would help. > Three immediate subjects for such an FAQ come to mind: 1) The file associations just discussed 2) When Java is needed for Windows it should be 32bit and version 1.6 3) that there is currently no 64 bit AOO for Windows -- Rory O'Farrell <ofarr...@iol.ie>
