I won't apologize for not sympathizing with someone that starts out by being defensive! This list has as many purposes(is that a word?) are there are subscribers. I personally will not vote for enabling flamers! In an ideal world, netiquette is unnecessary, old-fashioned manners are enough. Thanks All, Stacie On Sat, Mar 31, 2012 at 9:57 AM, Rob Weir <[email protected]> wrote:
> On Sat, Mar 31, 2012 at 8:57 AM, Caesar <[email protected]> wrote: > > > On Fri, 30 Mar 2012 19:51:42 -0400, Stacie Jones > > <[email protected]> wrote Re Re: I Hate Your Product: > > > > >Is it a prerequisite that everyone on this list have absolutely no > manners > > >whatsoever? I'm so sick of getting these nasty messages. > > > > I'm glad you brought this up. This list server seems to have the > > highest percentage of computer-clueless people I have seen anywhere. > > It's unbelievable. The top posters are the worst offenders. > > > > > A quick perspective from a list moderator. > > The parent post was not sent by a list subscriber. Apache lists are > configured to allow anyone to post, including non-subscribers. If someone > is not a subscriber their posts are held for moderation. If they are not > spam, I let the post through. This is true, even if the post is rude. > (But if it included a lot of swearing I would not let it through). > > Now, let's look at it from the user's perspective, and have some sympathy. > Their first choice was not to send a note to this list. Their post comes > at the end of a long chain of failures and frustrations, being bounced > around by Dell and Amazon, not figuring out OpenOffice, probably not > finding a good answer searching Google or on our website. > > However, I think a user that is in this state is not best served by sending > a note to this list. > > A) First, since the original poster is not subscribed to the list, he is > not receiving any of the responses, unless he was explicitly copied on the > response. > > B) If the user does subscribe, they will likely soon be frustrated by > unrelated questions and answers, but be unable to unsubscribe themselves > without assistance. > > So we all want users to be able to resolve their issues, without > unnecessary complications. I think the support forums are a much better > place for users to raise such questions. > > What do you think? What is the purpose of this ooo-users list compared to > the support forums? On some project communications we advertise both as > equal support avenues for users to raise problems. Is that what we should > be doing? In other words, what is the purpose of this list and how do we > make that clear to users? > > -Rob > -- Peace, Stacie M. Jones ~"Lokaa samastaa sukhino bhavantu,"~ "May all worlds be happy."
