> Students have reported and we've tested and confirmed, that when they attempt > to > renew a book from their account, they get the message that no renewals are > allowed because the book is needed for a hold. When staff check, there are > no holds on the item(s) and they can do the renewal(s) from the client.
How are you testing and confirming this? For a pristine test (on a production system) I'd be tempted to make a "gobbleygook" bib record (and item) that no one would ever search for on purpose, and try an experiment against it, to help rule out other variables that may be influencing things. -- Jason Etheridge | VP, Tactical Development | Equinox Software, Inc. / The Evergreen Experts | phone: 1-877-OPEN-ILS (673-6457) | email: [email protected] | web: http://www.esilibrary.com Please join us for the Evergreen 2010 International Conference! It is being held April 20 - 23, 2010 at the Amway Grand Hotel and Convention Center, Grand Rapids, Michigan. http://www.evergreen2010.org/
