Thank you all for your responses, it's been very helpful. Chris, I will open a support call with Equinox and ask them to check the logs.
Amanda, thanks for the suggestion about the tabs, we'll include that when we advise our gmail patrons. Pam -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sharp, Chris Sent: Wednesday, August 14, 2013 1:27 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Problems with circulation notices and gmail Pam, You should be able to verify that these are sent using your Evergreen mail server's logs. The log messages should provide a reason if they are being refused by the email provider's server. We actually pool all of our logs together (including postfix, in our case) and arrange them by year/month/day/hour for each service. If you need examples of how to do this, I can provide them. Hope that's helpful, Chris ----- Original Message ----- > From: "Pam Smith" <[email protected]> > To: "Evergreen Discussion Group" > <[email protected]> > Sent: Wednesday, August 14, 2013 11:25:31 AM > Subject: [OPEN-ILS-GENERAL] Problems with circulation notices and > gmail > > > > > We have been receiving numerous complaints from patrons about not > receiving their notices, particularly courtesy notices. > > In each case we can verify that the notices were sent. > > For the most part they all have gmail accounts and the problem seems > to have started after the changes to the gmail interface. > > > > Has anyone else seen this? > > > > We are advising patrons to change their gmail filter settings to > always allow email from our domain. Any other ideas? > > > > Pam > > > > > > Howe logoPamela Smith > > Technical Services/Systems Librarian > > Howe Library > > 13 South St. > > Hanover, NH 03755 > > 603.643.4120 x3257 > > twitter copyfacebook copy > > -- Chris Sharp PINES System Administrator Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, Georgia 30345 (404) 235-7147 [email protected] http://pines.georgialibraries.org/
