Thanks, Terran. I'll try this as the next step once I hear back from the library.
I'll let the list know if it helps. John <http://www.cwmars.org> John Amundson | Library Applications Associate III | CW MARS jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323> http://www.cwmars.org On Wed, Oct 10, 2018 at 11:37 AM Terran McCanna < tmcca...@georgialibraries.org> wrote: > Another thing that can cause a white screen is if the local database gets > corrupted: > > > https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:workstations:troubleshooting#console_errordatabase_connection > > > > Terran McCanna > PINES Program Manager > Georgia Public Library Service > tmcca...@georgialibraries.org > > * The GPLS office is in the midst of relocating offices. We may be reached > by all of the current mechanisms during the transition, but to ensure the > most prompt response, please use the Help Desk: > https://help.georgialibraries.org > > > On Wed, Oct 10, 2018 at 11:33 AM, John Amundson <jamund...@cwmars.org> > wrote: > >> Hello, All: >> >> I was curious if anyone else is seeing *White Screens* in the Web >> Client, (i.e. only top green navigation bar is visible, rest of screen is >> white), *that cannot be fixed*. >> >> Since we moved to the web client, (3.0.8), in May, we have had reports, >> like other networks, of the White Screen issue. Normally this can be solved >> by clearing cookies and re-registering the workstation. This continued to >> work without fail until last month. >> >> Last month Chrome updated to version 69, (with a new look). Since then >> we've had several reports of the White Screen not being solved by clearing >> cookies. I have even remote-connected to some of these computers and >> confirmed clearing cookies did not work. >> >> This Sunday we upgraded to 3.0.12, which included a fix for some White >> Screen problems, but today I received a call from a library with multiple >> computers with the unfixable White Screen. What was a little troublesome is >> that the computers were also experiencing the issue in Firefox, (Version 62 >> - also released in September). Clearing the cookies/cache in either browser >> led back to the login screen. When credentials were entered, the White >> Screen appeared again. >> >> Since the web client is designed to work in Chrome and Firefox, it was a >> little worrisome that neither browser could access it effectively. >> >> The computer had more-than-reasonable specs, (quad core 3.3+GHz >> processor, 8GB of RAM), but was running Windows 7. Windows updates on the >> machine were severely out-of-date, so I suggested updating the computer to >> see if it helps. I have not heard back yet on if it does. >> >> In retrospect, I believe that most, if not all, of the computers >> experiencing this problem were on Windows 7 or earlier. >> >> My Windows 10 machine, (with lower specs than the machine above), has >> been running the web client on Chrome version 69 without any issues. >> >> Has anyone else been seeing the "unfixable White Screen", specifically >> with newer versions of Chrome/Firefox and/or older versions of Windows? >> >> When clearing cookies doesn't solve the White Screen, is there anything >> else we could suggest, (that could be achieved by library staff)? >> >> I couldn't find any launchpad activity on this, but I can add a bug if >> the community thinks this should be addressed in that manner. >> >> Thank you, >> John >> >> <http://www.cwmars.org> >> >> John Amundson | Library Applications Associate III | CW MARS >> >> jamund...@cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323> >> >> http://www.cwmars.org >> > >