On 9/30/2012 4:33 PM, Aaron Knister wrote: > Regarding support, some type of subscription based model could go a long way. > One if the reasons (other than frankly ignorance) that OpenAFS was frowned > upon at UMBC was our lack of commercial support. I know there are entities > that provide support but they seemed to require more effort than clicking a > button, selecting my subscription type (X number of FileServers, Y number of > "supported" clients, Z number of vldb servers, etc), and typing in a credit > card number
I have always received a significant amount of pushback for any pricing model that is based upon # of servers and especially # of clients. That is why the YFSI pricing model is based upon number a number of support incidents. It doesn't matter how many platforms you deploy or how many servers or number of clients, support is driven by how much support the organization requires and whether support is U.S. business hours monday to friday or 24/7/365. Support packages start at US$4995 per year. Jeffrey Altman
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