On Fri, May 16, 2014 at 1:47 PM, Marcelo Bello <[email protected]>wrote:
> Hummm I just watched a video that was presented to partners in the US and > they say we will pay for all apps installed and not apps used. In my eyes > it doesn't make any sense. > > Also, this thing that partners will not get any commission on > contracts with more than two years is REALLY nonsense. It essentially means > that the contract will become 50% more expensive on the 3rd year because > the partner will need that revenue back and of course it will be important > for the client to keep bonds with the partner. It is really sad when > companies pull this sort of crap on their "partners". > > I speak from the point of view of a client, just to clarify. > > Best regards, > > Marcelo > Hello Marcelo, It's much worse than that: as an OpenERP partner/integrator, you should always maintain your customers and this represent some work. Say 3 hours per months for a medium customer (like you may be) and may be 7 days per years if you follow migrations with the Enterprise. But this can can change a lot. For instance the biggest case we implemented in Brazil, a Wolkswagen supplier of 500 employees with 130 daily users, OpenERP only had the required added value because we developed around 40 customization modules for them (on 6.1). That is migrating from 6.1 to 7.0, even with the Enterprise, is still 40 days of absolutely expert work to migrate these custom modules and their data without which OpenERP wouldn't make the cut. You Marcelo, have already been a victim of the "partners" that have been dropped on the battle field overnight and I once told you there have been situations much worse, with attempts to get new companies trained overnight ranked higher than the experienced smaller companies who just trained them... Now, partner ranking is only taking into account the "amount of NEW Enterprise contracts sold". That is you can expect to see new totally unexperienced guys dropped on the spot in exchange of money. (oh yeah may be they won't pass the certification later on, but n any case the rotation of fresh meet is going to make new victims like you have been once.) in the meantime, serious partners will be confronted to the following dilemma: 1) keep supporting their customer base, but that means dedicating some expert resources to them that don't count in the partner ranking... That mean they will be the once who invested the most to get OpenERP working from the early days, but won't see the return of their efforts... 2) or instead dump their customers to bill new Enterprise contracts and don't get their own investment raped... One would think, may be a shouldn't be talking about these things in public here. But you know, 2 weeks ago, very experienced German partner, CTP, Openbig has been degraded from Silver back to Ready partner despite making overall 20k euros target, because that wasn't "new business", that was the first time we have seen the concrete the application of these policies... I mean fuck it ya know, in Brazil you got 2 companies they have been dropped as Silver last year just because they booked a few training seats. They didn't meet their targets not even a single year, and most probably they will leave OpenERP too. I mean, if a company like Openbig with 5 years of very hardwork experience forwarding 20k euros per years to OpenERP SA is ranked less than naive companies like these doing early spendings just because they were unaware they would never afford the challenge of being sustainable OpenERP integrators, then this all becomes a big farce that should be absolutely be known. So Then I exchanged several emails with Fabrice Henrion, director of OpenERP in the Americas, in private explaining how we where shocked by these policies and how we were hesitating for the Enterprise renewal of our own customers after these things... So I mean I'm only bring this here in the public, because all other "diplomatic ways" have been exhausted at this point you see... By writing this you know, I'm even ready to get the consequences like Akretion being discarded from Gold partnership, but you know at this stage, things should be put on the table because this is reaching a point where in any case there is no way to hide these issues further. We won't make 40k NEW Enterprise no. We also used to make 1/3rd of the target with the CTP trainings in Brazil. But you now that this is all certification driven, nobody wants to pay 5 days of training without localization (and may be buy later a dedicated training if it will even meet enough participants to happen, something unlikely here in Brazil today given the low critical mass of the market), so that business training has been in bad shape too anyway... Regards. -- Raphaël Valyi Founder and consultant http://twitter.com/rvalyi <http://twitter.com/#!/rvalyi> +55 21 3942-2434 www.akretion.com I
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