Is there a queue or primary location where the information is kept or
could be reviewed?
There ought to be a way that a handful of folks could volunteer or
agree to check on the input mechanisms say once a week (maybe a sort
of on-call situation... so for instance I agree to check the feedback
tools on Monday and Thursday the first week of January and someone
else does the same week 2, week 3, etc...)
I'd certainly be willing to help out.
-Jonathan
__________________________________________________________
Jonathan Coffman
Product Manager, Social Media
http://www.pbs.org
Twitter: @jdcoffman
On Dec 3, 2009, at 2:58 PM, Brian Kissel wrote:
We now have about 350 members of the OpenID Foundation and I’d guess
a good number of other individuals who follow various OpenID mailing
lists. If members of this group can volunteer to work with Global
Inventures (who runs the backoffice infrastructure for the OIDF), we
can start executing on some of these opportunities, but we can’t
count on just board members to do this. The board is about
strategic direction, corporate governance, providing an intellectual
property management framework to let committees and technical
working groups do their jobs, and responding to market needs like
the recent federal government OpenID initiatives. Depending how
the operating plan and budget for 2010 works out, the OIDF may be in
the position to hire a part time marketing/PR/web contractor to take
the lead on some of these issues, but until then we really are
dependent on the volunteer efforts of the community. So if you have
some extra cycles to help out, please let Chris, Don Thibeau, John
Ehrig, or myself know how you’d like to contribute.
Cheers,
Brian
___________
Brian Kissel
CEO, JanRain - WebID and Social Publishing for User Engagement
Email: [email protected] Cell: 503.866.4424 Fax:
503.296.5502
From: [email protected] [mailto:[email protected]
] On Behalf Of Chris Messina
Sent: Thursday, December 03, 2009 11:41 AM
To: [email protected]
Cc: Richard White; Darin Richardson; OpenID Board (public)
Subject: Re: [OpenID board] Getting the most out of UserVoice.com
On Thu, Dec 3, 2009 at 11:06 AM, Brian Kissel <[email protected]>
wrote:
Are there any volunteers in the OpenID Community who are willing to
work with Global Inventures & Don Thibeau to help us review UV input
and update the OIDF website, respond to inquiries, etc? If so,
please speak up.
This kind of work could be done within or under the marketing@
list... as part of a "rapid response" or "funnel and connect"
program. I think part of the goal would be to reshape the
organization to be better about responding to incoming feedback as
well as content posted to the web generally about OpenID.
I would suggest that our presence beyond the boundaries of the
mailing lists are very weak. We must do more to reach out to people
where the conversations are happen and not presume that people will
always come to us.
This should be a community/board partnership structured not unlike
the early SpreadFirefox efforts.
I still believe that UV is a great tool to capture community
feedback, but also agree with Chris that if we don’t have the
resources to address the inquiries and recommendations from folks
who visit our website, we should find a better way to capture and
process that input so that we don’t appear to be unresponsive. This
is nothing against UV which I still think is a great offering, its
more about our ability to take actions based on input from our site
visitors.
I concur. I'm not so much worried about the tools as with the
resources we have to measure and respond to the data they provide us.
I'd like to also see us use a tool like Cotweet to be able to watch
and respond to conversations on Twitter about OpenID, or to bring in
support questions from Twitter to, say, UserVoice for addressing.
Given all the energy that the OpenID community clearly has laying
dormant, I think it's high time we figured out a strategy to capture
and activate it in positive ways that help to grow, mature, and
amplify the community.
Chris
Cheers,
Brian
___________
Brian Kissel
CEO, JanRain - WebID and Social Publishing for User Engagement
Email: [email protected] Cell: 503.866.4424 Fax:
503.296.5502
From: [email protected] [mailto:[email protected]
] On Behalf Of Chris Messina
Sent: Thursday, December 03, 2009 10:47 AM
To: OpenID Board (public)
Cc: Richard White
Subject: [OpenID board] Getting the most out of UserVoice.com
I receive notifications from the OpenID UserVoice microsite on a
nearly daily basis (http://ideas.openid.net).
Lately, most of the suggestions and bug reports are null, made up of
one or two words, or outright spam.
The legitimate requests and suggestions are few and far between and
not on the whole all that useful.
In the beginning, Brian Kissel heavily advocated for using UserVoice
to collect user opinions and ideas, and now the management of the
site has fallen entirely, it seems, to me.
I'd like to propose that we either figure out how to operational the
data from this site or get Inventures to manage it for us and then
provide bi-weekly reports to the board about what people are looking
for.
Considering that we just executed a survey of the board's priorities
and it was proposed that we do the same for the membership, it seems
that we're not only ignoring solutions that we already have in place
to collect this kind of information, but that we're already failing
to use the information that we already have.
Unless we can expand the parties within the foundation who are
receiving and able to act on this information, I suggest that we
shut down UserVoice in the beginning of the new year and find other
ways to pool member and public sentiment that we'll actually use.
Chris
--
Chris Messina
Open Web Advocate
Personal: http://factoryjoe.com
Follow me on Twitter: http://twitter.com/chrismessina
Citizen Agency: http://citizenagency.com
Diso Project: http://diso-project.org
OpenID Foundation: http://openid.net
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--
Chris Messina
Open Web Advocate
Personal: http://factoryjoe.com
Follow me on Twitter: http://twitter.com/chrismessina
Citizen Agency: http://citizenagency.com
Diso Project: http://diso-project.org
OpenID Foundation: http://openid.net
This email is: [ ] shareable [X] ask first [ ] private
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