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Goddess: Primal Chaos | June 30, 2017 | 08:45 -0500
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Dear player,
Thank you very much for contacting us by mail. As the language or region of
your email can’t be automatically identified, we have to manually sort through
each and every issue then send these on to the relevant GM.
- If you are able to log in to the game, we recommend you send a message to us
in-game via Settings-Account-Help.
- If you can’t find your account, usually it means you’re using the wrong login
method or server. Please confirm you’re using the same login method as before
and have selected the correct server.
Please note that even if have bound to your Facebook or Google account, if you
are using "Sign In" to login, please login exactly as previously since data is
not exchanged between the three different login methods.
Please leave your correct server and character name (if you’re using any
special symbols in your name, please ensure you’re continuing to do so) and
we’ll check your login method as soon as possible for you to.
Thanks for your support and cooperation!
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Goddess: Primal Chaos | June 30, 2017 | 08:45 -0500
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Hi, thanks for contacting Customer Service. This is an automated reply, hope to
help you solve common problems. Please tell me your server and character's
name. Manual service will contact you as soon as possible! Thank you very much
for the support and patience.
If you have a problem with recharge, please leave us the necessary information.
1. the name of the character(IGN)
2. the server
3. the number of your order
# via Google, we need the GPA.XXXX-XXXX-XXXX-XXXXX
#via Apple, we need the number from the receipt and also a screenshot
that you take from the Itunes of your computer.
#other ways, please let us know the exact way of recharging and the
number of it
4. the UID of this character (which you can see in the game, but if you
cannot find it that will be fine )
We are really hope that we could help!
If you want to report a BUG, please try to tell us more details, such as
related character names and servers. The most important is the exact time
(better with hour and minute), so that we locate and check the problem more
quickly. Thank you in advance.
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Nicky Perian | June 30, 2017 | 08:45 -0500
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<strong>[opensource-dev] viewer64 SL_Launcher</strong><br/><br/>*That's useful
information: we should probably refine our graphics
card/driver test to allow running 64-bit Alex Ivy on your configuration.
Please file a Jira with pertinent graphics card/driver information and the
statement that 64-bit Alex Ivy runs well for you?*
Need a new project viewer update in order to test. Will post to jira once a
new SL installer is up.
On Fri, Jun 30, 2017 at 8:23 AM, Nat Goodspeed <n...@lindenlab.com> wrote:
> On Fri, Jun 30, 2017 at 6:36 AM, Nicky Perian <nickyper...@gmail.com>
> wrote:
>
> I may be jumping ahead, but with an opensource build and built installer
>> used :
>>
>> With shortcut to "C:\Program Files\SecondLifeProjectAlexIvy\SL_Launcher.exe"
>> --set InstallLanguage en
>> Program does not run log follows:
>>
>> 2017-06-30T09:56:59Z INFO: update_manager.py(261) : getBitness: Setting
>> bitness to 32 due to HD Graphics Win 64 Bit incompatibility.
>>
>
> This is the key log line here. We have reports that certain graphics cards
> do not play well at all with our Alex Ivy 64-bit viewer.
>
> The new Viewer Management Process component of Alex Ivy (SL_Launcher) is a
> small program that runs first to manage updates and so forth. This is the
> VMP trying to optimize your user experience by downloading and installing
> the corresponding 32-bit viewer.
>
>
>> 2017-06-30T09:57:00Z INFO: update_manager.py(354) : query_vvm: Requesting
>> update for channel 'Second Life Project Alex Ivy' version 5.1.0.171810121
>> platform
>> win32 platform version 10.0.15063 allow_test testok id
>> 8ff7c019124918cd78f655542a14c58e
>> 2017-06-30T09:57:01Z INFO: update_manager.py(361) : query_vvm: received
>> result from VVM: {'platforms': {}, 'required': True, 'version':
>> '5.1.0.171810121', 'channel': 'Second Life Project Alex Ivy', 'more_info':
>> None}
>>
>
> Aaaaand here's the thing: you're running a self-built viewer. Our Viewer
> Version Manager knows nothing about it and cannot provide the corresponding
> 32-bit viewer for you.
>
>
>> 2017-06-30T09:57:01Z WARNING: update_manager.py(398) : query_vvm:
>> Unexpected response - no data for platform 'win32': {'platforms': {},
>> 'required': True, 'version': '5.1.0.171810121', 'channel': 'Second Life
>> Project Alex Ivy', 'more_info': None}
>> 2017-06-30T09:57:01Z ERROR: update_manager.py(401) : query_vvm: Error
>> from reading VVM response: KeyError('win32',)
>> 2017-06-30T09:57:01Z ERROR: update_manager.py(411) : query_vvm: Could not
>> obtain 32 bit viewer information. Response from VVM was {'platforms': {},
>> 'required': True, 'version': '5.1.0.171810121', 'channel': 'Second Life
>> Project Alex Ivy', 'more_info': None}
>>
>
>
> With shortcut pointing to "C:\Program Files\SecondLifeProjectAlexIvy
>> \SecondLifeProjectAlexIvy.exe"
>> Runs OK.
>>
>
> That's useful information: we should probably refine our graphics
> card/driver test to allow running 64-bit Alex Ivy on your configuration.
> Please file a Jira with pertinent graphics card/driver information and the
> statement that 64-bit Alex Ivy runs well for you?
>
> But in general, please don't hack the shortcut. We've moved all the update
> machinery from the viewer executable to the separate SL_Launcher program.
> If you directly run SecondLifeProjectAlexIvy.exe, you will not get updates.
>
> There are several useful things about having a whole separate program to
> manage updates. The most basic of them is this: SL_Launcher is a 32-bit
> program, even in 64-bit viewer installs. Even if a user running 32-bit
> Windows downloads a 64-bit installer, s/he can still run SL_Launcher, which
> will determine that the 64-bit viewer can't possibly run and will download
> and run the corresponding 32-bit installer.
>
> Because there are graphics cards/drivers that apparently don't play well
> with 64-bit Alex Ivy, we use that same logic to ensure that users with
> those cards/drivers use the 32-bit viewer instead. I'm glad to hear the
> test is overly pessimistic in some cases.
>
> All this machinery is still brand-new. We naturally must ensure that
> developers can run self-built viewers without undue difficulty. You can
> understand, though, that our initial focus has been on end-users.
>
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_______________________________________________
Policies and (un)subscribe information available here:
http://wiki.secondlife.com/wiki/OpenSource-Dev
Please read the policies before posting to keep unmoderated posting privileges
