Dave,
I would REALLY like to introduce you to the CEO I was thinking of....
there are some people (ala the pointy-haired boss in Dilbert) who want what
they want when they want it, and they want it now.
Rachel
>From: [EMAIL PROTECTED]
>Reply-To: [EMAIL PROTECTED]
>To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
>Subject: RE: Taking your time when a crisis occurs
>Date: Wed, 09 May 2001 06:47:29 -0800
>
>Hi All,
>
>Rachel wrote
> > want to tell me how you hold off the CEO who is breathing down your neck
>on
> > the 24x7 database that's down?
>
>Answers are snipped, but no wonder DBA's have a bad reputation.
>
>In this case, the proper thing to do is give the best client service
>possible. Forget your database, push your keyboard away, focus, really
>concentrate, on your client (boss) and ask what can you help him/her
>with.
>
>When they jump up and down asking why is the db not up yet, state that
>his/her problem must be extremely important to bother you while a db is
>down and that you feel it is in the best interests of the corporation to
>devote all of your skills to fix it. Once you have cleaned up his/her
>problem you will then proceed to fix the db.
>
>Amazing how fast the boss's problem (along with the boss) disappears.
>
>:)
>
>Dave
>
>--
>Dave Morgan
>DBA, Cybersurf
>Office: 403 777 2000 ext 284
>
>
>--
>Dave Morgan
>http://www.onlinerenter.com
>Calgary's Online Rental Marketplace
>[EMAIL PROTECTED]
>403 399 2442
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