Try to find a way to get turbo-charged... http://www.macwhiz.com/articles/art-of-turboing.html
-----Original Message----- Sent: Monday, March 18, 2002 2:18 PM To: Multiple recipients of list ORACLE-L Robert - I had the same experience a few months back. I griped about it to the person on the other end of the line, and eventually found out that the person I was speaking with wasn't even an analyst with Oracle. Just someone taking incoming phone calls, similar to a messaging service. Apparently the only way to get a real analyst was to log a severity-1 issue. Just my $.02... Brian "Freeman, Robert" wrote: > Anyone else just slightly irritated with the level of customer support > offered for phone callers to Oracle now days? Used to be, that if you > were a gold customer as we are, you could almost count on instant first line > support. Last week I called and was told that a phone call would > result in at least a one hour delay in an analyst call back, whereas > an iTar (lie tars I call em) will get me about 30 minute response. > The representative was rude and snarly to me at the same time. > Is this how Larry wants to save that second billion, crappy customer > service? > > RF > > Robert G. Freeman - Oracle8i OCP > Oracle DBA Technical Lead > CSX Midtier Database Administration -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Orr, Steve INET: [EMAIL PROTECTED] Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
