Don't blame the support tech. person, I'm sure they are more stressed that
we are.
Oracle support has been going into http://www.theshitter.com for some 2
years now. Remember when you could get a 1-off patch!!!! Now all I hear
is upgrade to the current release, or it's fixed in the next release that
is scheduled for released in a few weeks, or (and I luv this one) it's
fixed in Oracle9i. And every time I upgrade it breaks something else
and/or introduces a new bug that starts the support/upgrade loop all over.
I think Oracle's development motto has become "Quality was release 7.3.4".
Sorry for the rant.
Brian P. MacLean
Oracle DBA, OCP8i
"Freeman,
Robert " To: Multiple recipients of list ORACLE-L
<[EMAIL PROTECTED]>
<Robert_Freema cc:
[EMAIL PROTECTED]> Subject: Oracle Gold Support
Sent by:
[EMAIL PROTECTED]
om
03/18/02 12:43
PM
Please respond
to ORACLE-L
Anyone else just slightly irritated with the level of customer support
offered for phone callers to Oracle now days? Used to be, that if you
were a gold customer as we are, you could almost count on instant first
line
support. Last week I called and was told that a phone call would
result in at least a one hour delay in an analyst call back, whereas
an iTar (lie tars I call em) will get me about 30 minute response.
The representative was rude and snarly to me at the same time.
Is this how Larry wants to save that second billion, crappy customer
service?
RF
Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration
The Cigarette Smoking Man: Anyone who can appease a man's conscience can
take his freedom away from him.
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