It used to be better, when we could just call them. We used to have silver support.
Then, at first, Web TARs were answered promptly. I don't know if there has been a change in policy, but as soon as it's past regular hours I get little feedback from Metalink technicians. They used to have a support site in Ireland or the UK, I don't know if it still exists. They must have a support site in India, I don't understand why (given the time zone difference) Oracle can't provide support 24x7 via MetaLink for most calls. Regards, Patrice Boivin Systems Analyst (Oracle Certified DBA) Systems Admin & Operations | Admin. et Exploit. des systèmes Technology Services | Services technologiques Informatics Branch | Direction de l'informatique Maritimes Region, DFO | Région des Maritimes, MPO E-Mail: [EMAIL PROTECTED] -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Boivin, Patrice J INET: [EMAIL PROTECTED] Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
