Yep, had the same experience last week with Cognos support. Pretty cool. Tool is called Webex I believe.
Support can see what you do but can't take over your workstation. It's like they have a looking glass on your workstation but can only see open items on your desktop. mohammed --- "Jamadagni, Rajendra" <[EMAIL PROTECTED]> wrote: > Kirti, > > Unfortunately for us, our security experts won't > allow that ... so we *walk* > them through and give them reproducible test cases. > > Raj > ------------------------------------------------------------- > Rajendra dot Jamadagni at espn dot com > Any views expressed here are strictly personal. > QOTD: Any clod can have facts, having an opinion is > an art !! > > > -----Original Message----- > Sent: Monday, March 03, 2003 10:19 AM > To: Multiple recipients of list ORACLE-L > > > Today I found out that the OWS personnel can use > 'Oracle Direct Connect' to > view your actions on the Client PC. > > One of our Developers resolved his problem, with > PreCompilers, when the > support analyst 'saw' his actions via this tool. > > There is some information at > http://metalink.oracle.com/odc/east (or > west)... > > > - Kirti > > -- > Please see the official ORACLE-L FAQ: > http://www.orafaq.net > -- > Author: Deshpande, Kirti > INET: [EMAIL PROTECTED] > > Fat City Network Services -- 858-538-5051 > http://www.fatcity.com > San Diego, California -- Mailing list and web > hosting services > --------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an > E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of > 'ListGuru') and in > the message BODY, include a line containing: UNSUB > ORACLE-L > (or the name of mailing list you want to be removed > from). You may > also send the HELP command for other information > (like subscribing). > > > ********************************************************************This > e-mail message is confidential, intended only for > the named recipient(s) above and may contain > information that is privileged, attorney work > product or exempt from disclosure under applicable > law. If you have received this message in error, or > are not the named recipient(s), please immediately > notify corporate MIS at (860) 766-2000 and delete > this e-mail message from your computer, Thank > you.*********************************************************************2 > __________________________________________________ Do you Yahoo!? Yahoo! Tax Center - forms, calculators, tips, more http://taxes.yahoo.com/ -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: mkb INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
