Yes,
I understand, bur being paranoid is a constant state of mind here ...
Raj
-------------------------------------------------------------
Rajendra dot Jamadagni at espn dot com
Any views expressed here are strictly personal.
QOTD: Any clod can have facts, having an opinion is an art !!
-----Original Message-----
From: mkb [mailto:[EMAIL PROTECTED]]
Sent: Monday, March 03, 2003 1:22 PM
To: Multiple recipients of list ORACLE-L
Subject: RE: Metalink Oracle Support Improving.......
Yep, had the same experience last week with Cognos
support. Pretty cool. Tool is called Webex I
believe.
Support can see what you do but can't take over your
workstation. It's like they have a looking glass on
your workstation but can only see open items on your
desktop.
mohammed
--- "Jamadagni, Rajendra"
<[EMAIL PROTECTED]> wrote:
> Kirti,
>
> Unfortunately for us, our security experts won't
> allow that ... so we *walk*
> them through and give them reproducible test cases.
>
> Raj
>
-------------------------------------------------------------
> Rajendra dot Jamadagni at espn dot com
> Any views expressed here are strictly personal.
> QOTD: Any clod can have facts, having an opinion is
> an art !!
>
>
> -----Original Message-----
> Sent: Monday, March 03, 2003 10:19 AM
> To: Multiple recipients of list ORACLE-L
>
>
> Today I found out that the OWS personnel can use
> 'Oracle Direct Connect' to
> view your actions on the Client PC.
>
> One of our Developers resolved his problem, with
> PreCompilers, when the
> support analyst 'saw' his actions via this tool.
>
> There is some information at
> http://metalink.oracle.com/odc/east (or
> west)...
>
>
> - Kirti
>
> --
> Please see the official ORACLE-L FAQ:
> http://www.orafaq.net
> --
> Author: Deshpande, Kirti
> INET: [EMAIL PROTECTED]
>
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