I know that I got my invoice faxed to me just hours after posting my
complaints on this list. I am glad that they responded, however, I cannot
continue to do business in this manner. I build J2EE solutions for multiple
clients and recommend the app server that should be purchased. I greatly
enjoy developing / deploying apps using Orion, but I cannot continue
purchasing Orion licenses with the "we will give customer support when they
scream" type of customer support mentality.
Hey Orion employees - If you are overwhelmed and overworked and are having
trouble keeping up, why not just tell us? I would like to continue
purchasing Orion licenses, but how about some honesty?
Thanks for reading,
Tom Pridham
Software Engineer
Computer Management Consultants
http://www.cmctpa.com
http://www.oakscape.com
-----Original Message-----
From: Kemp Randy-W18971 [mailto:[EMAIL PROTECTED]]
Sent: Friday, March 23, 2001 8:44 AM
To: Orion-Interest
Subject: RE: Impossible getting the attention of the orion (support)
team. Are they still around?
You may be right. Anyone from either the Orion staff, or someone on this
list outside the Orion staff, have any additional information to share?
-----Original Message-----
From: Fink, Paul [mailto:[EMAIL PROTECTED]]
Sent: Thursday, March 22, 2001 5:29 PM
To: Orion-Interest
Subject: RE: Impossible getting the attention of the orion (support)
team. Are they still around?
That line worked for a few months.
Now, it getting to be clear that there is no new company.
> -----Original Message-----
> From: Kemp Randy-W18971 [SMTP:[EMAIL PROTECTED]]
> Sent: Monday, March 19, 2001 1:19 PM
> To: Orion-Interest
> Subject: RE: Impossible getting the attention of the orion (support)
> team. Are they still around?
>
> Orion had admitted having problems providing a support level needed by
> some
> companies, and that is one of the reasons for the new company, but the
> process is taking longer then anticipated. Hopefully, down the road,
> things
> will get back to normal, along with enhanced accounting, marketing,
> documentation, etc.
>
>
