I agree with you. Orion is a great product, but we are also having problems
getting proper support from Orion. Even getting something as simple as an
invoice for the product (which is paid in full) has been a huge hassle. Can
you imagine doing business with a company that does not provide simple
functions like support, accounting, customer management etc...???
I work for a company that provides J2EE solutions to our customers. One
client has bought a license and we are getting ready for another purchase.
I am really beginning to wonder if that is a good idea. I'd rather work
with an inferior product and have access to engineers that can help when a
crisis occurs.....I think it may be time to dump Orion and use another
vendor.
I think Orion is a GREAT product, but they MUST provide basic functions to
support that product. If they were not ready to support the people who
bought the product, then they should not have started selling it!!!
Regards,
Tom Pridham
-----Original Message-----
From: Douma, Ate [mailto:[EMAIL PROTECTED]]
Sent: Monday, March 19, 2001 5:24 AM
To: Orion-Interest
Subject: Impossible getting the attention of the orion (support) team.
Are they still around?
Hello all,
I've been trying for weeks now getting any response from the orion team to
no avail.
First of all, I wanted to post a serious problem in Bugzilla but for that I
need a account password.
I've tried and tried, but never ever received a password after creating a
new account or after requesting the account password to be send again.
Then I tried sending a message directly to orion support. No response.
Then I posted my problem to this list
http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html
(Serious problem with Orion transaction processing: multiple connections
used within a single transaction) februari 13, 2001, including a test case.
I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No
response.
I mailed Magnus Stenman directly on februari 27 explaining these problems
and requesting access to Bugzilla. No response.
I'm not clear what options are left, but we are seriously considering other
application servers right now as this kind of support is really not
acceptable in the long run. At least a simple acknowledgment of the
reception of the problem would give us the idea that someone is actually
monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case
right now.
Having to switch to another application server is something I really don't
like.
Overall I like the orion application server very much (certainly for
development).
We consider the bug we encountered as very, very serious which will have to
be solved otherwise we just don't have another option.
The bad (non-existing?) support makes this truly serious.
If anyone did have some contact with the orion team (mailbased or otherwise)
in the last month's I would be very grateful to know how they did that.
The same question I have for anyone how was able to create a Bugzilla
account recently.
Lastly, somewhat less important: does anyone receive the orion-interest
maillist still directly to their mailbox?
Since Januari 11, 2001, we didn't receive any mail anymore, and can
therefore only access the maillist at
http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing
again didn't help a bit, not even using new mailaccount.
Ate
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