You're right - they're useless! What were they doing for the other 2 1/4
hours is what I want to know.
At 14:41 20/03/2001 +0100, you wrote:
>FYI:
>
>My reported bug was fixed by the orion team (to be release in 1.4.8) within
>2.5 hours after entering it into Bugzilla.
>
>Can't really ask for more, can I?
>
>Ate
>
>
> > -----Original Message-----
> > From: Douma, Ate [mailto:[EMAIL PROTECTED]]
> > Sent: Tuesday, March 20, 2001 11:04 AM
> > To: Orion-Interest
> > Subject: RE: Impossible getting the attention of the orion (support)
> > team. Are they still around?
> >
> >
> > As of today, we receive the maillist directly again.
> > Furthermore, I received my bugzilla account password and
> > already entered our
> > problem in bugzilla (bug 368).
> > The mailserver problem thus seems to be resolved by orion (we
> > didn't have to
> > do anything).
> >
> > Thumbs up for orion for the quick response.
> > Now if they could resolve our real problem (almost) just as
> > quickly ... :-)
> >
> > All in all, my confidence in orion has been partly restored.
> > Lets hope they get their application server support back into
> > high speed
> > soon.
> >
> > Ate
> >
> > > -----Original Message-----
> > > From: Douma, Ate [mailto:[EMAIL PROTECTED]]
> > > Sent: Monday, March 19, 2001 12:47 PM
> > > To: Orion-Interest
> > > Subject: RE: Impossible getting the attention of the orion (support)
> > > team. Are they still around?
> > >
> > >
> > > FYI:
> > >
> > > I received a very quick response from Karl Avedal on me
> > > previous posting.
> > > It looks like their mail doesn't get through to our
> > > mailserver since they
> > > switched servers early january.
> > >
> > > We are again in contact and I'm very much relieved about that.
> > >
> > > Hopefully, we can resolve our problems quickly now.
> > >
> > > Ate Douma.
> > >
> > > > -----Original Message-----
> > > > From: Douma, Ate
> > > > Sent: Monday, March 19, 2001 11:24 AM
> > > > To: 'Orion-Interest'
> > > > Subject: Impossible getting the attention of the orion
> > > (support) team.
> > > > Are they still around?
> > > >
> > > >
> > > > Hello all,
> > > >
> > > > I've been trying for weeks now getting any response from the
> > > > orion team to no avail.
> > > >
> > > > First of all, I wanted to post a serious problem in Bugzilla
> > > > but for that I need a account password.
> > > > I've tried and tried, but never ever received a password
> > > > after creating a new account or after requesting the account
> > > > password to be send again.
> > > >
> > > > Then I tried sending a message directly to orion support.
> > > No response.
> > > >
> > > > Then I posted my problem to this list
> > > > http://www.mail-archive.com/[email protected]/msg
> > > > 09692.html (Serious problem with Orion transaction
> > > > processing: multiple connections used within a single
> > > > transaction) februari 13, 2001, including a test case.
> > > >
> > > > I mailed this problem again to [EMAIL PROTECTED]
> > > > februari 19, 2001. No response.
> > > >
> > > > I mailed Magnus Stenman directly on februari 27 explaining
> > > > these problems and requesting access to Bugzilla. No response.
> > > >
> > > > I'm not clear what options are left, but we are seriously
> > > > considering other application servers right now as this kind
> > > > of support is really not acceptable in the long run. At least
> > > > a simple acknowledgment of the reception of the problem would
> > > > give us the idea that someone is actually monitoring
> > > > [EMAIL PROTECTED] mailbox. It doesn't seems to be the
> > > > case right now.
> > > >
> > > > Having to switch to another application server is something I
> > > > really don't like.
> > > > Overall I like the orion application server very much
> > > > (certainly for development).
> > > > We consider the bug we encountered as very, very serious
> > > > which will have to be solved otherwise we just don't have
> > > > another option.
> > > > The bad (non-existing?) support makes this truly serious.
> > > >
> > > > If anyone did have some contact with the orion team
> > > > (mailbased or otherwise) in the last month's I would be very
> > > > grateful to know how they did that.
> > > >
> > > > The same question I have for anyone how was able to create a
> > > > Bugzilla account recently.
> > > >
> > > > Lastly, somewhat less important: does anyone receive the
> > > > orion-interest maillist still directly to their mailbox?
> > > > Since Januari 11, 2001, we didn't receive any mail anymore,
> > > > and can therefore only access the maillist at
> > > http://www.mail-archive.com/[email protected].
> > > (re)Subscribing
> > > again didn't help a bit, not even using new mailaccount.
> > >
> > >
> > > Ate
> > >
> > > +-----------------------------------------------------------+
> > > | Ate Douma iWise B.V. |
> > > | Hoofdstraat 2a-4a |
> > > | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer |
> > > | Phone ++31 (0)162 517167 The Netherlands |
> > > | Fax ++31 (0)162 516872 http://www.iwise.nl |
> > > +-----------------------------------------------------------+
> > >
> > >
> >
--
Dan North
VP Development - Cadrion Software Ltd - +44 (0)20 7440 9550
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