While I agree they probably focus on the product, they also have an
obligation to support those actually paying to use their product. What I
would suggest is they set up a way to hand out license info such as an ID or
something, and set up an email form that includes the license ID, etc. Then,
respond specifically to those that buy licenses for Orion. This would at
least eliminate their need to try to read and reply to all emails, but
instead only focus on emails from those that have actual licensed IDs. Using
a database, they can even weed out those emails that someone tries sending
with a fake id, or invalid id, name and password (after all..you know people
would try to get a response from them by doing this). Support for free use
of the product I have no problem seeing none of. Support of those that are
paying money and using a product in production, that is a different story.
The deal with Oracle may have made the team some money, but there are still
users paying money to use it as well and they deserve support too.
I love Orion...its a fantastic product at a rock bottom price with almost
all the features I'd want (although I have to say I am really looking
forward to complete EJB 2.0, Servlet 2.3 and JSP 1.2 support). But I have to
admit JBoss with its much larger support and more features and nicer looking
architecture is looking more promising as an EJB server. Orion is still tops
on the servlet/jsp setup, load balancing and performance.
> -----Original Message-----
> From: Aaron Tavistock [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, August 08, 2001 11:02 AM
> To: Orion-Interest
> Subject: RE: Why can't orion respond to their customers?
>
>
> Ironflare consists of less than 5 people. I think its not
> from them not
> wanting to respond or ignoring you, but from being very busy.
> Think about
> how less than 5 people can create an awesome app server like
> this, what must
> their daily schedules look like?
>
> I also think they want to stay small and work on their
> product instead of
> growing a massive company with a giant support center. They
> charge such a
> small amount for such an awsome product probably exactly because they
> realize they cannot provide you with very good support.
>
> Of course you could always buy Oracle 9iAS (which is really Orion) and
> you'll probably get awesome support, but you'll be paying
> $40000 instead of
> $1500 for more or less the same product. You decide.
>
>
> -----Original Message-----
> From: Troy Heninger [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, August 08, 2001 9:02 AM
> To: Orion-Interest
> Subject: RE: Why can't orion respond to their customers?
>
>
> I second this! I have tried to report a bug both in bugzilla
> and email
> directly to Orion. I have heard absolutely nothing. What's
> going on? If
> you find some way to get any response from the company to bug
> reports please
> let me know too.
>
> Troy
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of
> [EMAIL PROTECTED]
> Sent: Wednesday, August 08, 2001 9:23 AM
> To: Orion-Interest
> Subject: Why can't orion respond to their customers? (was RE:
> FW: Logging in
> to server twice does not work.)
>
> My God, this is frustrating.
>
> I have tried reporting the bug in bugzilla.
> I have tried mailing to the list.
> I have tried mailing Orion directly.
>
> All I have received from Orion is complete and utter silence.
> I have not
> even gotten a reply saying that the matter is being looked
> at, or even that
> my mail has been received. If I had gotten any respnse at all
> I would not
> have said this publicly, but since you refuse to acknowledge
> my mails, I
> have to ask:
>
> Why do you not take your paying customers seriously? Your support is
> extremely bad. We have production systems running on your
> server, and we
> need to know when the bugs will be fixed.
>
> yours
> Christian.
>
> Does anyone have any email address the Orion guys will respond to?
>
> -----Original Message-----
> From: Mike Weissman [mailto:[EMAIL PROTECTED]]
> Sent: 8. august 2001 15:34
> To: Orion-Interest
> Subject: Re: FW: Logging in to server twice does not work.
>
>
> Christian,
>
> We never found a way around this, we run from an applet. we were able
> to use the RMIContextfactory and have repeated login
> attempts. We have
> also abandoned rmi lookups due to performance and are going towards a
> messaging paradigm for communication.
> mike
>
> [EMAIL PROTECTED] wrote:
> >
> > In think the message was lost again, trying one more time.
> Sorry for the
> > repost...
> >
> > > Does anyone know how to login again when the first attempt fails?
> > >
> > > Logging in twice seems to be impossible. How to reproduce:
> > >
> > > import javax.naming.*;
> > > import java.util.*;
> > >
> > > /**
> > > * InitialContext reconnection test.
> > > * @author Christian Tellefsen
> > > */
> > >
> > > // Make sure you:
> > > // a) Have a META-INF/application-client.xml in the right place.
> > > // b) Replace the server name below.
> > >
> > > public class ContextTest {
> > > static void connect() {
> > > Hashtable env = new Hashtable();
> > > env.put(
> > > "java.naming.factory.initial",
> > >
> "com.evermind.server.ApplicationClientInitialContextFactory");
> > > env.put(
> > > "java.naming.provider.url",
> > > "ormi://localhost/appit"); // replace with your server
> > > try{
> > > // This will show the login box the first time,
> > > // but not the second time.
> > > new InitialContext(env);
> > > }
> > > catch(Exception e) {e.printStackTrace();}
> > > }
> > >
> > > public static void main(String[] s) {
> > > connect();
> > > System.out.println("Once more unto the breach...");
> > > connect();
> > > }
> > > }
> > >
> > > Obviously I would like the login box to appear again. I
> cannot find any
> > > way to tell the server to replace the old principal and
> credential. I
> feel
> > > weird telling my users that sorry, if you enter the wrong
> password you
> > > have to restart the program. Obviously this is a showstopper.
> > >
> > > I see that other people have asked the same question, but
> no answers. I
> am
> > > also reporting this as a bug (#577) in bugzilla.
> > >
> > > Any help or workarounds would be greatly appreciated.
> > >
> > > yours
> > > Christian Tellefsen
> > >
>
> --
> ##############################################################
> Michael Weissman e-mail: [EMAIL PROTECTED]
> Clarent Corporation 303-734-5003 Fax 303-734-4244
> 1221 W. Mineral Ave. Littleton, Co 80120
> In the land of the dark, the ship of the sun is
> drawn by the grateful dead -- Egyptian Book of the Dead
> ##############################################################
>
>
>
>
