Ths seems to have been resolved.  Thank you.

On Friday, 11 August 2023 at 09:45:44 UTC+1 P Wat wrote:

> Hi Harry.
> Reacting to yor suggestion I've downloaded Cape Verde, to which I've never 
> been and which is a new map in the device.  Same problem with freezing!
> :-(>
> Paul W
>
> On Friday, 11 August 2023 at 09:28:25 UTC+1 [email protected] wrote:
>
>> I have a Samsung 21FE. Zooming in and out, both with 2-finger pinch and 
>> the +/- buttons work fine for me.
>> In the past a map error was often the case for this misbehaviour. 
>> If you download another map  "from somewhere else" and try zooming again 
>> in that country/map, does it then still crash?
>>
>> Harry
>>
>> Op vr 11 aug 2023 om 09:49 schreef P Wat <[email protected]>:
>>
>>> There has been no response from "mission control".
>>> Meanwhile it seems that that the only thing which triggers the 
>>> freeze-then-crash is zooming or sliding the map.
>>> Other functions seem OK, e.g. if I avoid moving the map, I can enter the 
>>> menu and use it as normal, to look at favourites, My Places, etc. and 
>>> presumably other things.
>>> Suggestions please.  I'm desperate to get this resolved.  Will 
>>> unintstall/re-install be the only solution, and if so what precautions 
>>> should be taken, and what data will be lost?  I presume some settings 
>>> and preferences within the app will need to be re-established.
>>> Paul W
>>>
>>

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