Apparently the problem is due to the TradeMark (TM) sign when running either
the OTRSBusinessAvailabilityCheck or the OTRSBusinessEntitlementCheck but I
haven't found the file that I can modify in order to avoid seeing it.
The files that I have checked and modified (removed the TradeMark (TM) sign) so
far are the following:
* i18n/otrs/otrs.el.po
* Kernel/Language/el.pm
* Kernel/Config/Files/Daemon.xml
* /Kernel/Config/Files/ZZZAAuto.pm
Furthermore I have checked the "Kernel/System/Console/BaseCommand.pm" file
around line 610 and the problem arises when performing the print action for the
$Text variable that has the ASCII string in it (that is the "Checking
availability of OTRS Business Solution\x{2122}" text).
Is there a Perl module required to perform the correct printing with ASCII??
Should I try to decode it??
Any ideas are welcome since with this problem every 10minutes I am getting an
e-mail which I shouldn't.
Regards,
George
From: otrs [mailto:[email protected]] On Behalf Of Dimitrakakis
Georgios
Sent: Tuesday, August 23, 2016 12:41 PM
To: [email protected]
Subject: [otrs] OTRS Daemon Frequent Error
Hi!
I am trying to set and test the free (initially) OTRS version for our
organization but when the otrs.Daemon.pl starts
I am getting the following error:
[TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at
/opt/otrs/Kernel/System/Console/BaseCommand.pm line 610.
At the same time an e-mail alert is triggered and getting the same info as an
e-mail from "OTRS Notifications" and
subject "OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck".
Since the otrs.Daemon.pl does the check recursively is very annoying to receive
frequently and over and over again the same e-mail alert.
Does anyone know how to solve it?
Looking forward for your suggestions.
Best regards,
George Dimitrakakis
______________________________________________________________________________
Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία
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αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως με τον
αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε
σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν στον συγγραφέα και
δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας Συνεταιριστικής Τράπεζας.
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