You might start here: https://github.com/OTRS/otrs/search?utf8=%E2%9C%93&q=business+availability
On Wed, Aug 24, 2016 at 3:42 AM, Dimitrakakis Georgios < [email protected]> wrote: > Apparently the problem is due to the TradeMark (TM) sign when running > either the OTRSBusinessAvailabilityCheck or the > OTRSBusinessEntitlementCheck but I haven’t found the file that I can modify > in order to avoid seeing it. > > The files that I have checked and modified (removed the TradeMark (TM) > sign) so far are the following: > > > > · i18n/otrs/otrs.el.po > > · Kernel/Language/el.pm > > · Kernel/Config/Files/Daemon.xml > > · /Kernel/Config/Files/ZZZAAuto.pm > > > > Furthermore I have checked the “Kernel/System/Console/BaseCommand.pm” > file around line 610 and the problem arises when performing the print > action for the $Text variable that has the ASCII string in it (that is the > “Checking availability of OTRS Business Solution\x{2122}” text). > > > > Is there a Perl module required to perform the correct printing with > ASCII?? Should I try to decode it?? > > > > Any ideas are welcome since with this problem every 10minutes I am getting > an e-mail which I shouldn’t. > > > > Regards, > > > > George > > > > *From:* otrs [mailto:[email protected]] *On Behalf Of *Dimitrakakis > Georgios > *Sent:* Tuesday, August 23, 2016 12:41 PM > *To:* [email protected] > *Subject:* [otrs] OTRS Daemon Frequent Error > > > > Hi! > > > > I am trying to set and test the free (initially) OTRS version for our > organization but when the otrs.Daemon.pl starts > > I am getting the following error: > > > > [TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at > /opt/otrs/Kernel/System/Console/BaseCommand.pm line 610. > > > > At the same time an e-mail alert is triggered and getting the same info as > an e-mail from “OTRS Notifications” and > > subject “OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck”. > > > > Since the otrs.Daemon.pl does the check recursively is very annoying to > receive frequently and over and over again the same e-mail alert. > > > > Does anyone know how to solve it? > > Looking forward for your suggestions. > > > > Best regards, > > > > George Dimitrakakis > > ____________________________________________________________ > __________________ > Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία > είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν > λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως > με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην > αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν > στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας > Συνεταιριστικής Τράπεζας. > > The contents of this email and any attachments are confidential. It is > intended for the named recipients only. If you have received this email in > error please notify the system administrator or the sender immediately and > do not disclose the contents to anyone. Any views or opinions presented are > of the author and not necessarily represent those of Pancretan Cooperative > Bank > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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