Hello Jesus, to do that you would need to make your own template AgentTicketPhone.tt
A better approach might be to use the Process Management functionality to create a process with the desired initial form. Please share what OTRS Version are you using. Regards. 2016-10-21 15:47 GMT-06:00 Jesus Rivera <[email protected]>: > Good evening, I have a question, as I can change the order of attributes > in the view of the module New Phone ticket ?? > > That is need to change the order, for example, the default name is second, as > you would to place it in the last, so the same with the dynamic fields? I > want to place them anywhere. I appreciate the help very much !!! > > > > PS: Excuse my bad English !! Speak Spanish. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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