Well, in that case your best option is to use a Process to create your own form. There is no easy way of doing what you want without changing the code (creating you own template) based on the current template. Do not change the original tt. use a copy and place it in the Custom Directory.
Best Regards. 2016-10-21 16:01 GMT-06:00 Jesus Rivera <[email protected]>: > Thanks for the prompt response, I am using the version 5 of OTRS, I do > not know much to change themes ... I just want to use the one I have with > some dynamic fields, but change the order. > > On 21/10/16 17:52, Alvaro Cordero wrote: > > Hello Jesus, to do that you would need to make your own template > AgentTicketPhone.tt > > A better approach might be to use the Process Management functionality to > create a process with the desired initial form. > > Please share what OTRS Version are you using. > > Regards. > > 2016-10-21 15:47 GMT-06:00 Jesus Rivera <[email protected]>: > >> Good evening, I have a question, as I can change the order of attributes >> in the view of the module New Phone ticket ?? >> >> That is need to change the order, for example, the default name is >> second, as you would to place it in the last, so the same with the >> dynamic fields? I want to place them anywhere. I appreciate the help very >> much !!! >> >> >> >> PS: Excuse my bad English !! Speak Spanish. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > > -- > > *Alvaro Cordero Retana Consultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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